Harriet Gyamera
Brooklyn,NY
Summary
Highly motivated and detailed-oriented candidate looking to leverage 5+ years of customer service, content creation, information analysis, data analysis and research to transition into the tech industry. Skilled at leveraging data to improve business performance and customer experience. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Skills to Succeed Intern
ETeam
New York, NY
06.2023 - 08.2023
- Worked with Accenture Life Insurance and Annuity Platform (ALIP) software product management team to assist with daily functions.
- Created, sorted and organized team files, spreadsheets and reports.
- Monitored and researched insurance-tech market trends to create weekly industry reports.
Field Resource Navigator II
BronxWorks
New York, NY
01.2021 - 05.2023
- Conducted over 100 telephone calls daily, via Salesforce, with persons diagnosed with COVID-19 and close contacts to assess resource needs for self-isolation and quarantine.
- Managed assigned caseload and connected clients to an average of 3 resources per call using NowPow.
Participant
Direct Agents Mentorship Program
New York, NY
10.2019 - 12.2019
- Selected as one out of 7 participants for 3-month Digital Marketing mentorship program with Direct Agent(DA) marketing professionals.
- Attended monthly digital-marketing workshops while also meeting one-on-one with DA mentors to build foundational training in career development.
Operations Intern
Leadership Prep Canarsie
Brooklyn, NY
06.2019 - 08.2019
- Assisted with Dept of Education data collection and entry using the DOE ATS system.
- Organized and distributed curriculum materials, as well as prepared classroom set ups for 20 classrooms
- Prepared individual class libraries using corresponding student reading levels for grades K-5.
Communications Intern
Utica Common Council, Election Campaign
Utica, NY
01.2019 - 05.2019
- Created social media content and ads for the Utica Common Council 2019 election using Adobe products.
- Distributed promotional campaign material to the public and collected over 200 signatures for the campaign.
Education
Bootcamp - Data Analytics
General Assembly
New York, NY 10.2023 - Current
Everup User Experience (UX) Microcredential -
CUNY Kingsborough Community College
Brooklyn 07.2022 - 09.2022
Associate of Arts - Communication Studies
Borough of Manhattan Community College (BMCC)
New York 05.2019 - 05.2022
Skills
HTML, CSS, SQL, Figma
Salesforce, NowPow
Social Media Apps, UX Design
User Data Collection, Research, Data analysis
Tableau, Github, Figma, Python
Certification
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
Timeline
Microsoft Office Specialist: Excel Associate (Excel and Excel 2019)
11-2023
Bootcamp - Data Analytics
General Assembly
10.2023 - Current
Skills to Succeed Intern
ETeam
06.2023 - 08.2023
Everup User Experience (UX) Microcredential -
CUNY Kingsborough Community College
07.2022 - 09.2022
Field Resource Navigator II
BronxWorks
01.2021 - 05.2023
Participant
Direct Agents Mentorship Program
10.2019 - 12.2019
Operations Intern
Leadership Prep Canarsie
06.2019 - 08.2019
Associate of Arts - Communication Studies
Borough of Manhattan Community College (BMCC)
05.2019 - 05.2022
Communications Intern
Utica Common Council, Election Campaign
01.2019 - 05.2019