Harriet Hayfron-Benjamin

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend, and holiday shifts.

Assisted patients with basic hygiene activities

Administered medication to patients

Took vital signs and reported findings to superiors

Sterilize medical equipment

Kept hospital supplies properly stocked and organized

Worked closely with other healthcare professionals such as , physicians, and therapists in order to provide patients with exceptional care

Disposed of waste and hazardous materials

Complied with all hospital rules, regulations.

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored project performance to identify areas of improvement and make adjustments.

I was in charge of facilitating the funding procedures of the company. investigated applicants' backgrounds and verified references to ensure applicant qualified and everything was accurate for the loan . gave a green light to process the loan

• Collaborated with project teams to develop comprehensive funding proposals and budgets.
• Verified credit histories, personal references and employment backgrounds for each applicant.
• Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction in a call center environment
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Followed-through on all critical inter-departmental escalations to increase customer retention rates.

• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
• Provided direct care to the mentally challenged people. Observed and assessed patients' behavior. Developed and implemented treatment plans to address behavioral issues. Supported patients throughout the treatment process .Communicated with patients, caregivers, and families to implement treatment plans. Administered medication to client
• Monitored and documented client progress toward meeting goals and objectives.

Provided direct care to the intellectual disability .Observed and assessed patients' behavior. Developed and implemented treatment plans to address behavioral issues. Supported patients throughout the treatment process. Communicated with patients, caregivers, and families to implement treatment plans. Administered medication to client

planned individual support plan (ISP) The ISP is developed through a person-centered planning process, which focused on the individual's strengths, needs, preferences, and goals

• Conducted functional behavior assessments to identify root causes of challenging behaviors and inform intervention planning.
• Reduced instances of disruptive behavior by implementing proactive behavior support plans.
• Provided crisis intervention support during critical incidents, deescalating situations and ensuring the safety of all involved parties.
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• provided customer service in a call center environment for an average of 100 calls per day both inbound and outbound, answered customer inquiries, solved problems and provided new product information. Directed calls to appropriate individuals and departments. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Promptly responded to general inquiries from members, staff, and clients via e-mail
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• protected life and property, provided assistance for my company when requested, patrolled site, that is foot patrol and vehicle patrol, observed and reported any suspicious activities. Reported information concerning any accident or incident that occurred during my tour of duty.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Provided excellent customer service while addressing visitor inquiries and concerns related to facility safety and access control procedures.
• Reported suspicious activities and persons to law enforcement.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
• issued warnings or citations for violations of property rules, such as parking regulations

I performed cashiering and floor duties. I handled cash and credit payment, opened customer account by recording information in the system. Guarantied high level of customer service. Computed sales prices, totaled purchases and processed payment

Answered questions regarding the store and its merchandise. Accurately balanced cash drawers after every shift. Greeted customers and ascertained customer needs.

• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• trained new hires