Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Harriet Ijoma

New York

Summary

Motivational HR leader and organizational problem-solver with advanced supervisory,team-building, and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring, and morale-building techniques to maximize employee engagement and performance.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Manager Employee Engagement and Retention

Metropolitan Transportation Authority
New York
07.2024 - Current
  • Develop and implement comprehensive engagement strategies that align with organizational goals, resulting in a 'BEST FIRST DAY EVER,' achieving a 20% increase in employee satisfaction scores.
  • Lead initiatives to improve retention rates, including designing career development programs, mentorship opportunities, and recognition systems.
  • Collaborate with HR and leadership teams to assess workplace culture, and deliver targeted improvements based on employee feedback.
  • Analyze engagement survey data to identify trends and create actionable plans, achieving a 15% reduction in attrition turnover.
  • Facilitated and managed new hire orientation across all six agencies under the MTA family. MTA family.

HR Generalist

Metropolitan Transportation Authority
New York
09.2021 - 07.2024
  • Full-cycle recruitment for the IT Product Team, with time to hire and time to fill reduced by 10% each quarter.
  • Managing talent assessment, providing support to all levels of management with guidance and interpretation on HR policies and standards, benefits, payroll, employee issues, leave of absence, workers’ compensation, performance issues, employee engagement, and retention, which has increased employee satisfaction by 10%.
  • Develop contracts for new hires, transfers, and promotions, analyze salaries, and negotiate with the compensation team.
  • Analyzed training program effectiveness through data-driven metrics, resulting in a 20% increase in employee productivity, and achieving a 95% training program satisfaction rate among participants.
  • Collaborated with IT management to execute an IT career fair, which had over 1,000 applicants in attendance and interviewed, with a hiring success of over 40% of attendees.
  • Supported workforce planning and staffing strategies to align with organizational goals and objectives.

HR Data Analyst

NEW YORK CITY HEALTH AND HOSPITALS CORPORATION
New York
02.2021 - 09.2021
  • Onboarding and offboarding of nurses after the end of their 13-week contract.
  • Generated reports and obtained data to develop analytics on key performance and operational metrics using Excel and other data visualization tools (Power BI).
  • Managing and verifying timesheets.
  • Ensuring compliance with HIPAA requirements, certificates, and training.
  • Collaborated with nursing administration leadership to advance hiring procedures, facilitate HR processes, and manage COBRA, disability, and FMLA issues to ensure best practices, thus enhancing operational efficiency and productivity by 20%.

HR COORDINATOR

THE BREARLEY SCHOOL
New York
07.2019 - 02.2021
  • Spearheaded the sourcing, selection, implementation, and utilization of ADP Workforce NOW ATS for recruiting purposes.
  • Worked with senior management to create HR policies and procedures, create group benefits databases, and develop orientation, training, and incentive programs.
  • Managed the monthly and bi-weekly payroll process, and reviewed wages and job evaluations to ensure competitive pay practices and compliance with FLSA/EEOC requirements.
  • Served in the EEOC Response Team responsible for the change process and the collection of internal and client responses.

HR COORDINATOR

TOPVIEW SIGHTSEEING
New York
01.2019 - 06.2019
  • Managing Recruitment and interview processes
  • Facilitating human resources processes such as E-Verify, employment paperwork updating I9
  • Administering health and welfare plans, including enrollments, changes, and terminations

HR Business Partner Support

UBS AG
Stamford
03.2015 - 04.2016
  • Support HR Business Partners in the Americas, the UK, and Asia on the annual talent cycle (including both performance and reward phases).
  • Managed multiple special projects, such as community affairs and employee engagement social events, bringing together over 3,000 employees.
  • HR Reporting & Analytics – Support the team in producing and interpreting reports as needed, using Pivot tables and VLOOKUP.
  • Stamford's one-time relocation project for 2,500 employees in the tristate area maintained accurate HR files and records for employees to be relocated, and computed transportation costs and severance packages.

Experience Center Associate

HERITAGE BANK PLC
03.2013 - 03.2015

RELATIONSHIP MANAGER

SKYE BANK PLC
06.2009 - 06.2010

Education

Certification - International Human Resources Management

ALISON IRELAND
12-2012

Master of Arts - Global Business

University of Chester
UK

Bachelors of Science - Government and Public Administration

Skills

  • Employee engagement
  • Retention strategies
  • Data analysis
  • Talent acquisition
  • HR policies
  • Cross-functional team management

Certification

International Human Resources Management, ALISON IRELAND

Accomplishments

  • Collaborative Champion Award - MTA People Award

Languages

Igbo
Native/ Bilingual
English
Native/ Bilingual

Timeline

Manager Employee Engagement and Retention

Metropolitan Transportation Authority
07.2024 - Current

HR Generalist

Metropolitan Transportation Authority
09.2021 - 07.2024

HR Data Analyst

NEW YORK CITY HEALTH AND HOSPITALS CORPORATION
02.2021 - 09.2021

HR COORDINATOR

THE BREARLEY SCHOOL
07.2019 - 02.2021

HR COORDINATOR

TOPVIEW SIGHTSEEING
01.2019 - 06.2019

HR Business Partner Support

UBS AG
03.2015 - 04.2016

Experience Center Associate

HERITAGE BANK PLC
03.2013 - 03.2015

RELATIONSHIP MANAGER

SKYE BANK PLC
06.2009 - 06.2010

Certification - International Human Resources Management

ALISON IRELAND

Master of Arts - Global Business

University of Chester

Bachelors of Science - Government and Public Administration

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