Summary
Overview
Work History
Education
Skills
References:
Timeline
Generic

Harriet McGee Brinson

Pikeville,NC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

DaVita
02.2021 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock level.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
  • Initial contact and provide top notch customer service.
  • Follow policy and procedures and guidelines to ensure consistent quality.
  • Update patient medical records and personal information.
  • Filing, typing and all other clerical duties along with assisting other co-workers.
  • Complete monthly data reports.
  • Use Microsoft Office Applications daily: MS Excel, MS Word, MS PowerPoint, MS Outlook.
  • Also familiar with Windows- based operating systems.
  • Complete Bi-weekly payroll

Income Maintenance Caseworker II

Lenoir County Department Of Social Services
09.2020 - 01.2021
  • Completed Child Care Applications and Re-Certifications.
  • Calculated income.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Determined if applicants met eligibility for public assistance programs.
  • Interviewed applicants and explained scope of different available benefits.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Income Maintenance Caseworker II

Johnston County Department Of Social Services
07.2017 - 10.2019
  • Completed Food and Nutrition Re-certifications.
  • Calculated Income.
  • Verified Reported Information.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Developed individual plans for self-sufficiency.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Proficient in Microsoft Word, Excel, Office, Access, PowerPoint and Outlook
  • Daily computer entry of completing and organizing reports and records. Daily customer service interaction.
  • Daily use of fax machine, copier and scanner.

Income Maintenance Caseworker II

Sampson County Department Of Social Services
08.2015 - 07.2017
  • Completed Food and Nutrition Re-certifications
  • Calculated Income.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Developed individual plans for self-sufficiency.
  • Determined if applicants met eligibility for public assistance programs.
  • Made referrals to appropriate services.
  • Interviewed applicants and explained scope of different available benefits.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Patient Registrar

Sampson Regional Medical Center
03.2015 - 08.2015
  • Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
  • Accurately inputted patient and insurance information into company's computer system using EMR.
  • Imaged and scanned patient and registration documentation into electronic patient records.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Gathered demographic and insurance information to register patients for medical appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Front Desk Receptionist

Quick Med Urgent Care
02.2011 - 03.2015
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.

Education

No Degree - Business Administration/Healthcare

Sampson Community College
Clinton, NC

No Degree - Medical Office Administration

Johnston Community College
Smithfield, NC

High School Diploma -

Union High School
Rose Hill, NC
05.1998

Skills

  • Excel Spreadsheets
  • Office Equipment Maintenance
  • Customer Service
  • Account Balancing
  • Customer Service
  • Advanced MS Office Suite Knowledge
  • Staff Motivation
  • Data Collection
  • Time Management
  • Typing Proficiency
  • Payroll and Benefits Administration
  • Phone Call Answering
  • Administrative Procedures
  • Multi-Line Phone Systems
  • Microsoft Office
  • Data Management
  • Administrative Support

References:

Personal:


Cristy Coats - 910-214-6394

Rebecca Smith- 252-361-5459

Marjorie Parker - 919-440-5785


Professional:

Rebecca Browning - 910-658-3618

Brittiney Jefferson - 910-990-6952

April Rojas - 919-273-8744


Timeline

Administrative Assistant

DaVita
02.2021 - Current

Income Maintenance Caseworker II

Lenoir County Department Of Social Services
09.2020 - 01.2021

Income Maintenance Caseworker II

Johnston County Department Of Social Services
07.2017 - 10.2019

Income Maintenance Caseworker II

Sampson County Department Of Social Services
08.2015 - 07.2017

Patient Registrar

Sampson Regional Medical Center
03.2015 - 08.2015

Front Desk Receptionist

Quick Med Urgent Care
02.2011 - 03.2015

No Degree - Business Administration/Healthcare

Sampson Community College

No Degree - Medical Office Administration

Johnston Community College

High School Diploma -

Union High School

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Harriet McGee Brinson