Harriet Ngugi, MSN, FNP-C

• Charge nurse managing a 33 bed unit.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
• Preceptor and mentor to new/experienced clinical nurses to the unit
• Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
• Streamlined medication administration processes for increased safety and accuracy during busy shifts.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Performed triage on incoming patients and determined severity of injuries and illnesses.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.

· Delivered safe patient care to acute and chronically ill military beneficiaries. Performed all duties in accordance with internal policies, procedures, standards of nursing practice, state, and federal regulations.

· Independently identified and interpreted life-threatening conditions.

· Provided discharge education. Supervise RNs, LPNs, Medics, and Corpsmen.

· Maintained patient’s privacy and confidentiality at all times. Utilized automated programs and information technology tools to facilitate the patient experience. Co-signed shift assignment for LPNs and JEMAC certified champion.

· Charge nurse for telemetry total joint unit. Mentor new nurses as preceptor, also a leader for new military nurses.

· Prioritize and organize tasks to efficiently accomplish service goals.

· Identified patient service requirements by building camaraderie and providing necessary accommodations.

· Served as a resource to nurses and patients in identifying any issues and how to maintain overall health and well-being by guiding them throughout each step.

· Efficiently performed daily clinical and telephone triaging. Consistently maintained patient’s confidentiality and ensuring patient’s needs are met.

· Identified clinical, administrative, and staffing problems and independently utilizes problem-solving to improve access to quality of care delivered experience of care, and the utilization of health services by enrollees.

· Administered critical and life-saving IV medications. Consistently delivered the best in customer service and patient care and establishes a compassionate environment. Interpreted and reported vital signs, electrocardiograms, and lab results to providers.

· Performed research, or consulting, and advised nurses who provide direct care to patients. Part of a committee that plan and implement programs and projects that focuses on addressing the safety of patients, ensuring they are well informed/educated and taking care of their overall well-being.

· Provided nursing care for all ages, within the Medical Home Port Team (MHPT) and Patient Centered Medical Home (PCMH) environment, utilizing evidenced-based clinical practice guidelines.

· Evaluated the quality of care and formulated and interpreted standards of care. Adhered to and ensured compliance with local, State, and Federal requirements and regulations.

· Provided direct patient care in a tele/medicine unit with a diverse patient population in an acute care setting. Assume charge nurse, supervisor duties and responsibilities that include delegation of professional and paraprofessional staff to patient care duties based upon patent's needs and staff expertise.

· Served as a mentor and preceptor for new and travel nurses and acting as their advocate. Educate patients and their families of the treatment plan. Spokesperson for the patient care technician by ensuring their voices are heard.

· Provided focused nursing care and continuity of care to patients to ensure optimal patient care and safety. Obtained patient history and complete a full nursing assessment.

· Participated in annual policy reviews and makes recommendations for changes and updates that improve overall unit and hospital performance.

· Monitored patients' condition through data collected by continuous observation of hemodynamic status, respiratory status, response to pain management, as well as the patient's emotional response to their condition.