HARRIET Raia
Sicklerville
Summary
Trained Implementation Specialist with project and product banking needs for large corporations, insurance companies and small business banks. A diligent employee ,with high efficiency in multitasking assignments and deep organizational skills. Ready for a new position that involves providing customer assistance with implementing new banking products.
Overview
45
45
years of professional experience
Work History
Implementation Specialist
Wells Fargo
04.1989 - 04.2026
- Coordinated implementation of new software across various departments.
- Collaborated with teams to streamline operational workflows and processes.
- Trained staff on system functionalities and best practices for usage.
- Facilitated meetings to discuss project timelines and implementation strategies.
- Ensured compliance with regulatory requirements during system integrations.
- Conducted training sessions for users on how to use the newly implemented software program.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Reviewed project scope ahead of installation to understand customer expectations and important details.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
Cash operations
Mellon Bank 3 Mellon Bank Center
Philadelphia
01.1984 - 04.1989
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Salesperson
Sneakin out
Philadelphia
06.1981 - 01.1984
- Assisted customers with product selection and provided personalized recommendations.
- Maintained up-to-date knowledge of inventory and product features.
- Processed transactions efficiently using point-of-sale systems.
- Monitored stock levels and coordinated reorder processes as needed.
Education
South Philadelphia High
Philadelphia, PASkills
- Knowledgeable of ACH, Wires, ARP and file transfers systems (SFTP, ftp, etc)Proactively identifying issues during implementation and finding solutions to avoid disruptionsActing as the main point of contact, building rapport with corporate clientsMaintaining integrity, confidentiality, and ethical decision-making in banking , handled sensitive financial information
Timeline
Implementation Specialist
Wells Fargo
04.1989 - 04.2026
Cash operations
Mellon Bank 3 Mellon Bank Center
01.1984 - 04.1989
Salesperson
Sneakin out
06.1981 - 01.1984
South Philadelphia High