Harriet Youngblood
Davie,FL
Summary
Lively, patient, and reliable individual who works efficiently to maintain a pleasant and stimulating environment for satisfaction of the social & physical needs of children.Dependable and courteous professional with several years of experience offering excellent administrative, customer service, and childcare volunteer abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Arthritis Solutions
01.2023 - 05.2024
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Provided administrative support including photocopying, faxing, and filing.
Front Desk Receptionist
Dr.G’s Urgent Care
06.2022 - 01.2023
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Signed for packages, recorded deliveries and distributed to personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted in the management of the company's social media accounts.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed appointments for clients and staff.
Cashier/Assistant Manager
Dollar Tree
12.2011 - 03.2020
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Maintained accurate records of financial transactions using POS systems or manual registers.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
- Prepared weekly schedules for cashiers based on customer demand and staffing availability.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Processed payments promptly for customers to exceed productivity standards.
- Verified customer age requirement for alcohol or tobacco purchases.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
Medical Billing & Coding -
03-2011
High School Diploma -
06-2007
Skills
- Cheer Coach
- Athletic Director
- Football Team Mom
- Cheerleading Team Mom
- Confidentiality handling
- Initiative-taking
- Office Administration
- Supply Management
- Guest Relations
- File Organization
- Administrative Support
- Customer Service
- Clerical Support
- File Management
- Appointment confirmation
- Office Organization
- Scheduling
- Filing
- Complex Problem-Solving
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Time Management
- Listening Skills
- Appointment Scheduling
- Verbal and written communication
- Administrative Skills
- Scheduling appointments
- Oral and writing communication
- Hospitality services
- Front Office Management
- Work Prioritization
- Sensitive information handling
- Issue handling
- Meeting Scheduling
- Conflict Management
Timeline
Front Desk Receptionist - Arthritis Solutions
01.2023 - 05.2024
Front Desk Receptionist - Dr.G’s Urgent Care
06.2022 - 01.2023
Cashier/Assistant Manager - Dollar Tree
12.2011 - 03.2020
Everest Institute - Medical Billing & Coding,
Stranahan High School - High School Diploma,
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