Harriet (Hattie) Lundy
Claremore,OK
Summary
Dynamic professional with a proven track record at Grand Mental Health, excelling in roles requiring excellent communication and teamwork. Demonstrated ability to build strong client relationships. Skilled in problem-solving and adaptable to change, consistently committed to personal and professional growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proven track record of helping newly hired RSSs learn how to efficiently manage a caseload, while providing the best client care.
Overview
31
31
years of professional experience
Work History
RSS, CAMS I, BHWC
Grand Mental Health
11.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven record of teaching newly hired peers
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Insurance Agent
American Income Life
03.2001 - 06.2003
- Recruited and trained new agents
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Sales and Advertising Coordinator
JEBCO
08.1993 - 03.1998
- Boosted audience engagement by incorporating innovative ideas into advertisement designs.
- Trained agents on newly developed insurance product
- Traveled extensively to promote product and ensure product was presented accurately.
- Lead team in design and development of all printed materials
- Negotiated contracts with media providers, securing favorable rates and prime placements for ads.
- Coordinated with creative teams to produce visually engaging advertisements for various media platforms.
- Planned and executed promotions and special events from concept to completion.
Education
Associate of Arts - Communications
University of Kansas
Lawrence, KSGeneral
Johnson County Community College
Overland Park, KSSkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Teaching
- Active Listening
- Excellent Communication
- Customer Service
- Problem-Solving
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
Timeline
RSS, CAMS I, BHWC
Grand Mental Health
11.2019 - Current
Insurance Agent
American Income Life
03.2001 - 06.2003
Sales and Advertising Coordinator
JEBCO
08.1993 - 03.1998
Associate of Arts - Communications
University of Kansas
General
Johnson County Community College
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