Harriett Atkins
FL
Summary
Dedicated professional seeking a position to enhance professionalism and learn from experienced leaders. Known for being an effective team player, servant, and leader, I strive to create a positive impact on others. I am a results-oriented team player with a passion for creating innovative experiences and driving growth. Committed to fostering personal and professional development in others and contributing to the success of the company. I am also an experienced professional adept at learning and applying knowledge to diverse client issues. Demonstrated success in various fields. I have a strong work ethic and dedication to continuous improvement. Demonstrated expertise in professionalism, customer service, teamwork, self-discipline, leadership, and following instructions. Committed to supporting and contributing to the success of the company.
Overview
11
11
years of professional experience
Work History
Food and Product Delivery Driver
DoorDash/Uber/Spark/Shipt
Ga/Fla
01.2020 - Current
- Ensured continuous employment in various delivery positions
- Operated independently, managing own work schedule
- Provided excellent customer interaction and service during deliveries
- Secured stable income through delivery roles despite unpredictable earnings
- Verified deliveries against shipping instructions prior to delivering to customers.
- Utilized street maps to plan and determine most efficient routes.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Aspiring to secure a position that offers competitive earnings and comprehensive benefits.
Account Manager
IH Services
Rincon, GA
06.2021 - 06.2022
- Led comprehensive custodial team across diverse areas
- Ensured timely completion of contractual duties by managing team schedules
- Managed allocation and guidance of cleaning duties
- Conducted interviews to identify top talent
- Conducted background checks and on-site drug screenings
- Other responsibilities included: managing inventory and ordered supplies and training new hires in machinery operation and equipment usage.
- Strengthened team dynamics to drive positive impact for company and clients.
- Acted as main point of contact in matters relating to client concerns and needs.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Prepared and presented detailed reports on account status, challenges, and growth opportunities to executive leadership.
- I ended my relationship with the company only to find employment closer to home.
Forklift Operator
Wal-Mart DC 6061 Statesboro, Ga
06.2019 - 10.2020
- Facilitate shipping, receiving, and replenishment tasks for order fillers through organized tasks
- Transported material to correct locations and documented inventory changes.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Tracked materials moved for stocking purposes and to complete logs for management.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Maintained current forklift training and certification as required by company policies.
- Checked shipments for damaged or incorrect items.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Used handheld scanners for warehouse management system compliance.
- Reported safety and quality issues to management.
Maintenance
Sodexo (Abraham Baldwin Agricultural College) Tifton, Georgia
09.2016 - 03.2019
- Managed operations of Central Receiving at ABAC (Sodexo)
- Coordinated intake of vendor-sourced deliveries
- Managed small to large packages and freight along with palletized freight
- Certified to operate forklifts
- Coordinated resources for excess inventory
- Organized transfer of surplus goods like dining equipment, office furnishings, and classroom items
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
CALLCENTER CUSTOMER SERVICE (Remote)
Arise Virtual Solutions, Miramar, Florida WORK FROM HOME
02.2014 - 10.2018
- Handled video technical support for a major service provider
- Oversaw troubleshooting processes and coordinated technician visits
- Managed billing concerns efficiently with a focus on customer satisfaction.
- Resolved customer complaints and issues, resulting in increased satisfaction rates.
- Provided detailed information about products and services to customers, enhancing their understanding and engagement.
- Managed high volume of customer inquiries via phone and email, ensuring timely and accurate responses.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Grill/Fry Cook
41 & Main, Tifton, Georgia
01.2016 - 08.2016
- Skillfully prepared meal orders using diverse cooking equipment
- Created visually appealing food presentations
- Maintained a sanitized and well-stocked workspace before and after shifts
- Contributed to maintaining cleanliness in various areas of the restaurant
- Cooking is a passion for me, but helping others trumps that passion.
- Set up station according to standard operating procedures with ample backup product to complete shift.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed procedures to prevent cross-contamination of items for patrons with allergies and gluten intolerance
- Handled waste management duties by properly and safely disposing of all trash at end of shift.
- Collaborated with team members to promote consistent workflows and deliver food orders on time.
- Monitored freshness and condition of prepared foods by checking expiration dates and heat lamp temperatures.
custodian
IH Services, Jacksonville, Florida
05.2013 - 11.2013
- Seasonal/Temporary Position
- Performed cleaning duties across various operational zones in the paper manufacturing facility
- Checked and stocked inventory throughout facility to meet expected demands.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Maintained accountability for building keys, master keys and access cards.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Set up and removed furniture, equipment and supplies required for meetings and special events.
Education
High School Diploma -
Tift Co High School
Tifton, GA05-2001
Bachelor of Science - Did Not Complete
Ashford University Online
OnlineSkills
- Package scanning
- Goods Transport
- Vehicle Maintenance
- Mileage Tracking
- Delivery logging
- GPS Navigation
- Pre-Trip and Post-Trip Inspections
- Client Relationship Management
- Quality Assurance
- Customer Service
- Account Servicing
- Project Management
- Vendor Relations
- Schedule Management
- Team Training
- Report Writing
- Account Management
- Internal Auditing
- Employee Mentoring
- CRM proficiency
- Compliance requirements
Personal Information
Hobbies: Some of my hobbies include: reading, cooking (using some of my own recipes) and travelling. I am very involved with community activities with the youth. I volunteer anywhere I can be beneficial. Very active in church functions and activities. I love learning so any activities where I feel I may learn something new, I attend.
Affiliations
- Motivational Speaker
- Spoken Word Poet
- Creative Writer
Accomplishments
- After being laid off from IH Services (only because I was the last hire and person with the shortest work history with the company at that site), I was invited back as an Account Manager for the most recent location in Rincon, Ga.
- I received Employee of the Month several times at Sodexo during my employment.
- I've won first place in three different Spoken Word competitions and was invited to several Churches, Schools and Community Events as a Motivational Speaker.
- I've also won Oratorical contests in my youth for public speaking.
Timeline
Account Manager
IH Services
06.2021 - 06.2022
Food and Product Delivery Driver
DoorDash/Uber/Spark/Shipt
01.2020 - Current
Forklift Operator
Wal-Mart DC 6061 Statesboro, Ga
06.2019 - 10.2020
Maintenance
Sodexo (Abraham Baldwin Agricultural College) Tifton, Georgia
09.2016 - 03.2019
Grill/Fry Cook
41 & Main, Tifton, Georgia
01.2016 - 08.2016
CALLCENTER CUSTOMER SERVICE (Remote)
Arise Virtual Solutions, Miramar, Florida WORK FROM HOME
02.2014 - 10.2018
custodian
IH Services, Jacksonville, Florida
05.2013 - 11.2013
High School Diploma -
Tift Co High School
Bachelor of Science - Did Not Complete
Ashford University Online
Similar Profiles
Jennifer MontanoJennifer Montano
Delivery Courier at Doordash/Shipt/Spark/Roadie/Uber EatsDelivery Courier at Doordash/Shipt/Spark/Roadie/Uber Eats
Darrell TannerDarrell Tanner
Independent Contractor at Amazon, Uber, Lyft, Postmates, DoorDash, ShiptIndependent Contractor at Amazon, Uber, Lyft, Postmates, DoorDash, Shipt
KIMBERLY MCGEEKIMBERLY MCGEE
Independent Contract Courier at DoorDash, Uber Eats, ShiptIndependent Contract Courier at DoorDash, Uber Eats, Shipt
Victor RochaVictor Rocha
Collation Process Technician at ValpakCollation Process Technician at Valpak
KABARIS KEYKABARIS KEY
INDEPENDENT LIFE INSURANCE AGENT at (IMO) SUMMIT LIFE GROUPINDEPENDENT LIFE INSURANCE AGENT at (IMO) SUMMIT LIFE GROUP