Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harriett Beyuka

Gallup,NM

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented Technologist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Seasoned System Administrator with 39-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security. Highly effective at problem solving and decision making. Thirty-nine years of progressive IT experience. Strong organizational skills eager to secure entry-level part-time faculty position. Ready to help team achieve company goals.

Overview

38
38
years of professional experience

Work History

Information Technology Specialist

Indian Health Service
08.1984 - 12.2022
  • Used ticketing systems to manage and process support actions and requests. Managed over 30 calls per day with 85% resolved.
  • Set up network profiles, security permissions and file sharing systems.
  • Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
  • Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Coached and trained end-users on functions, features and basic troubleshooting of software such as electronic health records and database management for regulatory requirements.
  • Facilitated best user experience through continuous support and communication of system changes.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Assisted with updating technical support best practices for use by team.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Drafted and distributed training manuals for devices used by various employees.
  • Monitored systems in operation and quickly troubleshot errors.
  • Configured hardware and granted system permissions to new employees.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Temporary Part-Time Faculty

University Of New Mexico
09.2005 - 05.2008
  • Applied innovative teaching methods to encourage student learning objectives.
  • Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
  • Taught diverse student population by employing various learning styles and abilities. 90% of students were successful in completing courses.
  • Incorporated instructional technologies in course delivery for both in-class and online instruction.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
02.2007

Associate of Applied Science - Computer And Information Sciences

University of New Mexico
Gallup
05.1990

Skills

  • Process Improvement Implementation
  • Permissions Management
  • Document Management
  • Task Prioritization
  • Project Management
  • Train Users

Timeline

Temporary Part-Time Faculty

University Of New Mexico
09.2005 - 05.2008

Information Technology Specialist

Indian Health Service
08.1984 - 12.2022

Bachelor of Science - Business Administration

University of Phoenix

Associate of Applied Science - Computer And Information Sciences

University of New Mexico
Harriett Beyuka