Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Teacher

Harriett Blackshear

Oak Point,TX

Summary

To obtain a challenging position with room for growth to apply knowledge acquired through 9 years as medical front office coordinator / patient access specialist, 2 years in mortgage servicing, 18 years of semiconductor / wafer fabrication (including 6 years as Production Supervisor), and 14 years of teaching experience.

Overview

13
13
years of professional experience

Work History

Patient Access Specialist

Children's Health - Children's Medical Center
Plano, TX
10.2022 - 11.2023
  • Collected and validated patient demographics and insurance information.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Patient Access Specialist II

Cook Children's Medical Center
Fort Worth, TX
08.2019 - 10.2022
  • Collected and validated patient demographics and insurance information.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Teacher

StoneGate Christian Academy
Irving, TX
08.2015 - Current
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Currently teach 5 classes: 7th and 8th grade English, 8th grade Physical Science, 9th grade Ancient History, and 10th grade World History.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Graded and evaluated student assignments, papers and course work.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.

Patient Access Specialist

Emerus / Baylor Scott & White Emergency Hospital
Aubrey, TX
08.2014 - 08.2019
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Prepared patient identification band and completed admissions papers.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Contacted insurance companies for patient medical billing operations.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Organized patient records and database to facilitate information storage and retrieval.

Modification Specialist Team Lead

Wingspan Portfolio Advisors, LLC
Carrollton, TX
01.2012 - 07.2014
  • Manage team recognized for exceptional quality, 98% overall Project Quality
  • Recognition for exceeding all productivity indices, Highest producing team for 18 consecutive months
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

Manufacturing Training Coordinator

Texas Instruments
Dallas, TX
05.2011 - 01.2012
  • Worked with central management to identify, plan, align and address training needs.
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Provided recommendations for process improvements and discontinuation of ineffective or outdated methods.
  • Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
  • Developed and implemented updating training programs for 55 - 60 manufacturing specialists.

Education

High School Diploma -

R. L. Turner High School
Carrollton, TX
01.1980

Skills

  • Caring and Empathetic
  • EPIC EMR
  • Till Counting
  • Database Search and Data Entry Skills
  • Customer Satisfaction
  • Insurance Information Collection
  • Gathering Information From Patients
  • Verifying Eligibility
  • Calm and Effective Under Pressure
  • Patient Confidentiality and Data Security
  • Verbal and Written Communication

Accomplishments

  • Recognition by peers and management for exceptional teamwork and collections. Acknowledged as professional and exceptional customer service
  • Used Microsoft Excel to develop inventory tracking spreadsheets..
  • Manage team recognized for exceptional quality, 98% overall Project Quality
  • Recognition for exceeding all productivity indices, Highest producing team for 18 consecutive months
  • Point of contact for the client regarding production requests and reports
  • Recognition for customer satisfaction
  • Manage training and development plans to extend the knowledge base of workforce to improve flexibility and allocation of resources for 55 – 60 Manufacturing Specialists
  • Member of Photo Activity Base Management team which implemented process of providing reticles to coated material in a timely manner to reduce cycle time and improve efficient use of steppers

Timeline

Patient Access Specialist

Children's Health - Children's Medical Center
10.2022 - 11.2023

Patient Access Specialist II

Cook Children's Medical Center
08.2019 - 10.2022

Teacher

StoneGate Christian Academy
08.2015 - Current

Patient Access Specialist

Emerus / Baylor Scott & White Emergency Hospital
08.2014 - 08.2019

Modification Specialist Team Lead

Wingspan Portfolio Advisors, LLC
01.2012 - 07.2014

Manufacturing Training Coordinator

Texas Instruments
05.2011 - 01.2012

High School Diploma -

R. L. Turner High School

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Harriett Blackshear