HARRIETTE T. MCCRAW
Newark,NJ
Summary
Performance-driven supervisor with more than 3 decades of servicing customers and leading teams. Successfully meeting on-time commitments daily for one of the largest service-driven companies. Skilled in teaching new concepts and best practice strategies. Capable of leading large groups. At UPS
Overview
34
34
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Allshift Staffing Agency
08.2023 - Current
- Enhanced candidate placement by streamlining recruitment processes and utilizing effective communication strategies.
- Increased client satisfaction by maintaining thorough knowledge of client needs and matching suitable candidates for open positions.
- Reduced time-to-fill metrics by implementing efficient sourcing methods, including social media outreach and job board postings.
- Managed a database of qualified candidates, ensuring accuracy and up-to-date information to expedite the hiring process.
Supervisor
United Parcel Service
11.1990 - Current
- I have successfully established relationships with outside companies which has led to obtaining new contracts
- Created a training manual for all new supervisors to use as a reference guide which resulted in a 25% decrease in training time.
- Developed a pilot initiative that aided in the delivery of packages to the elderly and disabled customers, The first one of its kind for a package delivery company
- Provide exceptional Customer service building many relationships becoming the go to person for customers
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Medical Records Coordinator
Veterans Administration Hospital
01.1990 - 01.1991
- Kept an accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Organized, planned, and directed medical records movements per established policies.
- Maintained patient records in compliance with security regulations.
Education
Business Administration And Management
UPS UNIVERSITY
Atlanta, GACertification - Business Administration And Communication
Essex County Vocational
Newark, NJ1990
Skills
CRITICAL THINKINGAble to think creatively and execute plans that drive positive results
CUSTOMER SERVICE SKILLSExpert in creating a beautiful customer service experience Resolving issues on the first try
THE ABILITY TO INSPIRE OTHERSCultivating and sharing a positive mental attitude, encouraging others to adopt the same
PROBLEM-SOLVING ABILITIESassumed the responsibility to improve processes in the company and for my team
Certification
The Art of effective coaching
Effective Team communication
Strategic Thinking
Building Profitable Customer Relations
Providing effective internal customer service
Timeline
Staffing Coordinator
Allshift Staffing Agency
08.2023 - Current
Supervisor
United Parcel Service
11.1990 - Current
Medical Records Coordinator
Veterans Administration Hospital
01.1990 - 01.1991
Business Administration And Management
UPS UNIVERSITY
Certification - Business Administration And Communication
Essex County Vocational
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