Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Harrilise Dumervil Reddie

Coral Springs,FL

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Results-driven individual accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Insurance Account Representative

Grace Swaby-Smith Agency
08.2019 - Current
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Met with customers to provide information about available products and policies.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Conducted annual reviews of existing policies to update information.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Negotiated contracts and terms of sale with potential customers.
  • Identified and solicited sales prospects in agency databases.

Customer Relations Associate

BJ's Wholesale
05.2017 - 06.2020
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained staff on operating procedures and company services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Cross-trained and backed up other customer service managers.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Insurance Producer

American Income Life
02.2014 - 05.2017
  • Provided detailed information about company insurance products.
  • Set up policies and completed all documentation.
  • Adhered to all regulations for insurance sales.
  • Worked in high-volume, competitive sales environment.
  • Provided information on features, policies and relative advantages to promote insurance packages.
  • Met with potential clients to discuss needs.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Obtained underwriting approval by completing application for coverage.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Investigated and processed claims swiftly to keep customers satisfied.
  • Utilized CRM software to manage client relationships.
  • Approached potential clients by using direct marketing mailings and phone contacts.

Education

High School Diploma -

Boyd H. Anderson High School
Lauderdale Lakes, FL
06.2020

Skills

  • Insurance Procedures
  • Outbound Calls
  • Form Completion and Submission
  • Call Center Customer Service
  • Update Records
  • Life Insurance Sales
  • Reviewing Renewals
  • Policy Feature Explanations
  • Policy Renewals
  • Excellent Communication Talents
  • Cross-Promote Products
  • Insurance Policy Coverage Knowledge
  • Customer Referrals
  • Final Expense Insurance
  • Billing Procedures
  • Productivity Standards
  • Sell Policies
  • Financial Needs Assessment
  • Premium Calculations
  • Benefits Understanding
  • Customer Interaction
  • Insurance Eligibility

Languages

English
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual

Timeline

Insurance Account Representative

Grace Swaby-Smith Agency
08.2019 - Current

Customer Relations Associate

BJ's Wholesale
05.2017 - 06.2020

Insurance Producer

American Income Life
02.2014 - 05.2017

High School Diploma -

Boyd H. Anderson High School

Similar Profiles

CREATE PROFILE
Harrilise Dumervil Reddie