Summary
Overview
Work History
Education
Skills
Accomplishments
I started working for BN Management, I was promoted to management within 2 months.
Timeline
Generic

Harrione Esteen

New Orleans,LA

Summary

Hardworking Cleaning professional bringing 10+ years of experience in Hospitality settings. Self-motivated and efficient with ability to handle all facets of facility cleaning. Accustomed to enforcing proper use of hazardous chemicals. Excellent Executive Housekeeper with a passion for customer service and a detail-oriented focus on hospitality cleanliness standards. Exceptional skills include front desk, skill developing and diligent dedication to the safety of guests and staff.

Overview

8
8
years of professional experience

Work History

Housekeeping Executive && Front Desk Agent

BN Management Co
New Orleans, LA
02.2017 - 04.2019
  • Front Desk Agent
  • Updated customer accounts with add-on room charge,including minibar and room service bills
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Worked using the Opera system.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Housekeeping Executive
  • Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
  • Prepared reports to be presented to management and ensured all furniture was clean and all markings on glass surfaces were removed.
  • Supervised all housekeeping and all laundry facilities, overseeing 13 Housekeepers, including 2 Housemen.
  • Created and managed office systems to efficiently deal with documentation. Organized and updated schedules for all Housekeepers, Housemen, and also Maintenance Staff , including myself.
  • Filed paperwork and organized computer-based information.
  • Met deadlines by proactively managing individual and team tasks and implementing Inventory and placing the order for supplies processes.

Housekeeping Inspector

HRI Lodging
New Orleans , LA
02.2014 - 01.2017
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Inspected Housekeepers rooms, which were from 20-100 rooms daily including checkouts and stay-overs, training the new ladies, and performance monitoring.
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Worked with my former Executive to resolve guest issues and any Housekeeping problems, improve operations and provide exceptional customer service.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Housekeeper Aide

The Service Companies Inc.
New Oleans, LA
09.2011 - 11.2013
  • Housekeeping
  • Slid beds, sofas and any other room furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Stripped and refinished hard surface floors to maintain quality condition and appearance.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Public Area Duties
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Engaged with guests in positive and professional manner to promote satisfaction.
  • Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning.

Education

High School Diploma -

Early College Thurgood Marshall
New Orleans
05.2011

Skills

  • Hospitality background
  • Inventory control
  • Schedule management
  • Meeting planning
  • Time management
  • Supplies inventory
  • Laundry services
  • Property cleaning and sanitation
  • Operations Support
  • Invoice processing
  • Communication skills
  • Relationship/team building

Accomplishments

  • Customer Service
    Developed long-term relationships with customers which increased repeat business. Maintained a positive dining experience for all restaurant patrons.
  • Customer Service
    Managed high turn-over rate while maintaining quality service.

I started working for BN Management, I was promoted to management within 2 months.

I began working for BN Management for 2 months and immidie am a very hard worker, I have no problem with helping out. If any other department in need of help I have no problem with helping out.

Timeline

Housekeeping Executive && Front Desk Agent

BN Management Co
02.2017 - 04.2019

Housekeeping Inspector

HRI Lodging
02.2014 - 01.2017

Housekeeper Aide

The Service Companies Inc.
09.2011 - 11.2013

High School Diploma -

Early College Thurgood Marshall

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