Experienced technical program management professional skilled in leading cross-functional teams to achieve successful project outcomes. Proficient in project planning, risk management, and process optimization with a strong emphasis on collaboration, adaptability, and delivering measurable results.
Overview
5
5
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Technical Project Manager
Capital One
12.2024 - Current
Collaborated with stakeholders to identify and address key platform challenges and opportunities.
Conducted regular reviews of competitor platforms, identifying areas for potential differentiation and innovation.
Spearheaded efforts to optimize the platform architecture for improved scalability and reliability.
Streamlined platform operations by implementing efficient processes and workflows.
Led customer support initiatives, addressing any concerns or issues promptly while maintaining high levels of satisfaction among users.
Championed data-driven decision-making by leveraging analytics to inform platform enhancements.
Served as a key Technical PM on the DFS–COF merger i. Integration program, coordinating cross-functional workstreams across technology, risk, compliance, and data teams
Project Manager Digital Banking (Professional Services)
NCR Corporation, Digital Banking
01.2021 - 12.2024
Managed end-to-end projects for digital banking initiatives, overseeing competitive conversions, mergers, and acquisitions and ensuring seamless transitions.
Drove the implementation of custom off-the-shelf software solutions tailored to the unique needs of financial institutions, collaborating closely with stakeholders to define requirements and deliverables.
Managed cross-functional teams of developers, designers, testers, and trainers, fostering collaboration and communication to drive project success and meet objectives.
Led competitive conversion projects, orchestrating the migration of banking systems and processes from legacy platforms to modern solutions, optimizing efficiency and enhancing customer experience.
Guided mergers and acquisitions activities within the digital banking sector, coordinating integration efforts, consolidating systems, and ensuring regulatory compliance to achieve operational synergies and business goals.
Developed and maintained comprehensive project plans, timelines, and budgets, tracking progress and mitigating risks to ensure on-time delivery and within-budget execution of projects.
Implemented agile methodologies to adapt to evolving project requirements and priorities, facilitating rapid iteration, feedback, and continuous improvement throughout the project lifecycle.
Conducted thorough stakeholder analysis and engagement, fostering strong relationships, and ensuring alignment of project objectives with organizational goals and customer needs.
Oversaw quality assurance processes, ensuring that deliverables met stringent quality standards and underwent rigorous testing to validate functionality, security, and performance.
Facilitated user acceptance testing (UAT) and training sessions, equipping end-users with the knowledge and tools needed to utilize new digital banking solutions effectively.
Acted as a liaison between technical teams and non-technical stakeholders, translating technical concepts into understandable terms and vice versa to facilitate clear communication and decision-making.
Cultivated a collaborative and inclusive team culture, promoting knowledge sharing, skill development, and cross-functional collaboration to drive innovation.
Education
MS - Systems Engineering
Johns Hopkins University
Baltimore, Maryland
01.2022 - 1 2024
BBA - Computer Information Systems
Georgia State University
Atlanta, Georgia
01.2019 - 1 2021
Skills
Advanced Project Management, Financial Compliance & Reporting, Development Operations Management, Business Analysis & KPI Development
Database Management & Administration, Database Security & Integrity, Data Administration, Analytics, & Analysis, Data Center Migration, Cloud Migration
Software Development Lifecycle, Project Management, Business process mapping, Workflow Improvement & Innovation, Waterfall & Agile Project Methodologies