HARRISON J SCHOENFARBER

• Implement quality assurance programs to enhance performance and consistently achieve superior care standards
• Develop, implement, revise and evaluate policies, procedures, and strategic working models
• Conduct patient biopsychosocial assessments and risk factor analyses, while setting up therapeutic treatment goals
• Assisted in evaluating and analyzing offers received from suppliers and service providers.
• Accurately document and evaluate patient progress and effectiveness of therapeutic plans, while responding to acute care needs
• Collaborate with other members of the clinical team and outpatient care to provide continued recovery support
• Identify barriers to recovery that may interfere with treatment and recovery plan, while providing appropriate solutions
• Facilitate individual, group and family therapy sessions

Project Manager - Global Business Services [JAN 2019 - SEP 2021]

• Implementation and management of strategic, innovative projects/programs for the global teams and clientele
• Develop and implement services and processes aimed at maximizing business performance and efficiency
• Drive planning and approvals, while coordinating cross-functional teams required to ensure project delivery is on time and within budget

• Ongoing analysis of systems and processes for quality assurance and risk management - assessments, surveying, system validity/reliability testing
• Partner with senior leadership to ensure alignment, documentation timeliness and project completion
• Provide ongoing dashboard/data visualization, outlining performance reporting, predictive analytics, risks, and compliance summary

• Worked with internal and external parties to maximize value of assigned contracts in company portfolio

Project Manager - Process, Systems & Analytics [JAN 2016 - DEC 2018]
• Develop and implement projects and procedures aimed at maximizing business performance and efficiency for the Global teams
• Lead change management efforts for initiatives including leadership and stakeholder alignment, communication needs, training strategies, content and execution, and deployment readiness activities
• Partner with key stakeholders to evaluate changes in business needs, portfolio offerings, and the end-to-end processes supporting the North America clientele population of ~17,000
• Integrate data visualization techniques for use in communicating predictive analytics, while monitoring relevant KPIs/trends/events impacting the business (i.e. cost increases, new contracts, renegotiated rebate amounts, etc.), incorporating this information into forecasts
• Manage vendor and key stakeholder relationships, as well as indirect reports
• Collaborate with PMO to improve talent and employee engagement, marrying team members to projects

Project Manager - North America Operations & Administration [JAN 2014 - DEC 2015]

• Planned, organized, led and facilitated cross-functional project teams while measuring performance against process requirements
• Developed tools, templates, and metrics to support the discussion and communication of strategic project and program information, and to ensure operating efficiency and compliance (e.g. SLAs and KPI metrics dashboard)
• Supported decision making and business planning through rigorous, fact based quantitative analysis and the synthesis of insights into actionable recommendations
• Support the annual budget and long-range planning process, including partnering with Corporate Finance on budget reconciliations of actual transaction data and accrual assumptions
• Business Partner for Subject Matter Experts, Lean Leaders, and business heads, identifying and implementing opportunities to drive process improvements (i.e. Kaizen events, workshops)
• Provided direct financial and operational guidance to North America Leadership Team, inclusive of budget ($233.8M) and headcount (191 FTEs/943 Contractors) management and reporting, system support, sharing best practices, internal communications and presentation support
• Improved organizations branding and media interfaces (i.e. intranet sites, collaborative spaces, quarterly newsletter) to promote organizational transparency and professional development engagement

Budget & Operations Analyst - RE & FM [JAN 2012 - DEC 2013]

• Organized and facilitated cross-functional teams to achieve improvement objectives
• Supported North America Leadership team in defining program and service requirements, identifying business solutions and improving business processes
• Identified cost savings opportunities for North America sites via collaboration with senior management, Corporate Finance and Procurement
• Change management during project/program implementations and post-RFP process
• Prepared and reported multi-year forecasts, budget (B14 - $~32M), spend/variance analysis and financial modeling presentations to N.A. LT
• Monitored and managed SLA and KPI metrics dashboard to ensure that the organization achieved strategic business performance at optimal service levels
• Negotiated and managed vendor contracts to support Global RFP initiative, shifting from 63 suppliers across 59 countries to 1 (annual US savings of $~585K)

Financial Analyst - RE & FM [APR 2010 - DEC 2011]

• Prepared multi-year forecast, budget, spend analysis and financial modeling presentations for senior management
• Performed comprehensive spend and performance analytics to better understand companywide trending and savings opportunities
• Negotiated and managed vendor contracts to support Massachusetts site program requirements ($~3.1M budget)
• Created AEDs, purchase orders, project and contract requisitions

• Responsible for maximizing client choice, self-determination and decision-making in the planning, delivery, and evaluation of treatment, rehabilitation and support services
• Provide case management, counseling and consultation to individual clients and families; acts as a liaison with community resources; carries out rehabilitation and support functions; and assists in treatment, substance abuse services, education, support and consultation to families, and crisis intervention