Harrison Agyemang-Narh
Zagreb
Summary
I am an honest gentleman who is professional in all my dealings and very analytical as well. I am passionate about results rather than excuses. I talk less and let my works do the talking. I have excellent interpersonal skills, good moral values, and a positive drive for success. Also, my vision is to increase the shareholder's value and maximize profit by improving operational efficiency and maximum utilization of available resources.
Overview
10
10
years of professional experience
Work History
Bar Waiter
The Butchers Barrel
12.2024 - Current
- Welcome and acknowledge all guests according to company standards in a timely, friendly, and efficient manner.
- Ensured that assigned area is properly stocked, set up, and open as scheduled.
- Report any issues that needs attention to the Head Bartender/ Head Chef/ shift supervisor or Manager.
- I have comprehensive knowledge of standard cocktail and food manu, recipes, garnishes and presentations.
- Ability to promote, sell, up-sell and recommend bar events to the guests.
- Keep supervisor fully informed of all relevant matters.
- Observe and enforce grooming and uniform standards according to company policies and procedures.
- Provide friendly and attentive service to guests throughout dining experience.
- Handling customer complaints professionally and resolving issues to enhance guest experience.
Waiter
Wish Fish And Chips Restaurant
07.2024 - 12.2024
- Greeted, welcomed and assisted customers with menu selection, answering questions on ingredients, meal preparation methods, and allergy safety.
- Recorded orders for food and beverages and entered all information into the cash register system for receipt issuance and transmittal to the kitchen.
- Provided friendly and attentive service to guests throughout dining experience.
- Collaborated with team members, maintaining smooth processes during busy shifts.
- Delivered food and beverages to tables promptly, ensuring customer satisfaction.
- Handled customer complaints professionally and resolved issues to enhance guest experience.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Promoted specials or upsold items to increase average check amount.
- With my experience and service, the restaurant made 52% profit more than the projected profit
Customer Service Representative
Lazula
12.2023 - 11.2023
- Ensured customer satisfaction and provided professional customer support to clients
- Maintained a positive, empathetic, and professional attitude toward customers at all times
- Processed orders, applications, and requests of customers to their satisfaction
- Explained up-to-date information on services and ongoing promotions to customers
- Acknowledged and resolved customer complaints
- Kept records of customer interactions, transactions, comments, and complaints
- Responded promptly to customer inquiries
- Cleaned and made sure the place is kept in order at all times
Accounts Assistant
Bio Venture Healthcare FZE
09.2020 - 07.2023
- Created and processed invoices
- Cross checked invoices with payments and expenses to ensure accuracy
- Handled queries related to accounts
- Managed account payables and receivables
- Sent bills and invoices to clients
- Processed refunds to clients
- Communicated with clients with regards to billing and payments
Accounts Assistant
Al Rabia Construction and Interior Deco.
06.2018 - 08.2020
- Prepared Financial reports and made reported them to higher management
- Investigated and reviewed Financial transactions on daily basis
- Analysed the Financial activities of other departments
- Prepared and updated payables and receivables accounts
- Made payments to various service providers on behalf of the company
- Worked in collaboration with internal and external auditors and other accountants
- Prepared, reviewed and implemented budget
Sales Representative
First Insurance Company Limited
11.2014 - 06.2016
- Designed and implemented effective marketing strategies to sell new insurance contracts to potential and existing customers
- Contacted potential clients and created rapport through networking, cold calling, using referrals
- Appraised the wishes and demands of individuals and selling suitable protection plans to them
- Negotiated and closed deals with minimal required support from sales and finance managers
- Collected information from clients on their risk profiles in and offered them the right solutions
- Retained continuous awareness of transactions, sales, terms and kept relative records
- Checked insurance claims of clients on timely manner to solidify trust and safeguard reputation
Education
CERTIFICATE IN CHEMICAL HANDLING SAFETY -
Dubai09.2022
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION (MANAGEMENT)
Kwame Nkrumah University Of Science & Technology
Kumasi, Ghana12.2021
HIGHER NATIONAL DIPLOMA - ACCOUNTING
Takoradi Technical University
Takoradi, Ghana10.2016
Skills
- Sun Systems
- Adempiere
- Microsoft excel
- Outlook
- Tally ERP
- Kasa HR
- Content management system
- Customer service
- Strong multitasking
- Order taking
- Cash handling
- Complaint resolution
- Guest relations management
Personal Information
- Gender: Male
- Nationality: Ghanaian
Timeline
Bar Waiter
The Butchers Barrel
12.2024 - Current
Waiter
Wish Fish And Chips Restaurant
07.2024 - 12.2024
Customer Service Representative
Lazula
12.2023 - 11.2023
Accounts Assistant
Bio Venture Healthcare FZE
09.2020 - 07.2023
Accounts Assistant
Al Rabia Construction and Interior Deco.
06.2018 - 08.2020
Sales Representative
First Insurance Company Limited
11.2014 - 06.2016
HIGHER NATIONAL DIPLOMA - ACCOUNTING
Takoradi Technical University
CERTIFICATE IN CHEMICAL HANDLING SAFETY -
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION (MANAGEMENT)
Kwame Nkrumah University Of Science & Technology
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