Harrison Bertos
Bedford,MA
Summary
Hi my name is Harrison Bertos I am from Bedford, Massachusetts and I'm currently enrolled in College at the University Of Washington. I play for the men's soccer team and am looking for a job over the summer. I am a skilled, hard working ,trustworthy, reliable player with tons of knowledge about the game. I'm an Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Im focused on setting attainable goals for athletes of all abilities. Enthusiastic and patient. I'm a Coach offering one-on-one assistance for kids requiring additional support. Careful provider of guidance to turn budding athletes into lifelong champions.
Overview
2
2
years of professional experience
Work History
Coach
Juventus soccer club
Boston, MA
07.2023 - 07.2023
- Collaborated with others to discuss new opportunities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Created and utilized training drills to improve team cohesiveness and performance.
- Provided feedback to athletes on their performances in practices and competitions.
- Assessed player abilities and assigned positions according to individual strengths.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Trained athletes in proper use of equipment for safety and maximum results.
- Developed exercise regimens targeting individual athlete needs.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
Cashier
Market Basket
Billerica, MA
06.2021 - 08.2021
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Checked personal identifications during alcohol and tobacco sales.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Discounted purchases by scanning and redeeming coupons.
- Maintained work area and kept cash drawer organized.
- Adhered to social distancing protocols and wore mask or face shield.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Offered customers carry-out service at completion of transaction.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered customer inquiries regarding store policies and procedures.
- Helped with purchases and signed customers up for rewards program.
- Counted and balanced cashier drawers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Scanned items and checked pricing on cash register for accuracy.
- Balanced daily transactions on a computerized point-of-sale system.
- Answered phone calls to assist customers with questions and orders.
- Issued receipts, refunds, credits or change due to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Processed sales transactions to prevent long customer wait times.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Followed company security procedures for handling large sums of money.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Used suggestive selling techniques to promote add-on sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Greeted customers promptly and responded to questions.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customer questions and provided store information.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
- Welcomed customers, offering assistance to help find store items.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Collaborated with others to discuss new opportunities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Delivered products to customer locations on time.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained schedule of class assignments to meet deadlines.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Performed other duties as assigned by management.
Education
High School Diploma -
University of Washington
Seattle, WA06-2027
Skills
- Emergency Response
- Data Evaluation
- Game Strategy Development
- Performance Evaluation
- Equipment Management
- Program Leadership
- Student Monitoring
- Team Development
- Athlete Development
- Sports Medicine Knowledge
- Sports Fundamentals
- Strategic Planning
- Physically Fit
- Training Exercises
- Group Leadership
- Personable and Friendly
- Performance Improvements
- Effective Communication
- Sports Enthusiast
- Team Motivation
Accomplishments
- High School All American Selection
- New England Prep School soccer player fo the year
- Independent school league defensive player of the year
- All state selection 2x
- Honor roll selection 3 times
Languages
Spanish
Limited
English
Professional
Affiliations
- High school Grade Point average: 3.7
- Participated in community service at the boys and girl club in Lawrence
- 5k Best buddies run in Bedford, MA
- Competed in tennis and swimming my whole life at Wedgewood Swim and Tennis in Bedford, MA
- Played other sports such as Baseball and Basketball in recreational and out of town leagues growing up
References
References available upon request.
Timeline
Coach
Juventus soccer club
07.2023 - 07.2023
Cashier
Market Basket
06.2021 - 08.2021
High School Diploma -
University of Washington