Summary
Overview
Work History
Education
Skills
Timeline
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HARRISON CHEE

Rio Rancho,NM

Summary

Adaptable and experience Informatics Technical Specialist leveraging 10 years in patient care and advanced technological skills to effectively manage and optimize health information systems. Collaborates effectively with multidisciplinary teams to accomplish dynamic initiatives and improves health systems and quality of care.

Overview

11
11
years of professional experience

Work History

Senior Informatics Technical Specialist

Beckman Coulter
01.2023 - Current
  • Implemented Remisol middleware application at customer sites.
  • Configured lantronix devices to setup communication between Remisol and Beckman Coulter chemistry analyzers
  • Collaborated with laboratory and IT staff to ensure Remisol was configured correctly.
  • Trained users on using Remisol application.
  • Identified and resolved interface issues with thorough analysis and troubleshooting techniques.
  • Streamlined workflows for enhanced productivity through implementation of autovalidation.
  • Ensured seamless system integration, conducting thorough testing and troubleshooting before application go-live.
  • Enhanced customer satisfaction with timely resolution of issues during project implementations.
  • Skilled at working independently and collaboratively in team environment.

Application Analyst III

TriCore Reference Laboratories/Rhodes Group Inc.
01.2017 - 12.2022
  • Build Sunquest Laboratory Information System maintenance in response to system change requests submitted by laboratory technical operations staff
  • Maintenance included test builds, routing, worksheets, Quality Assurance, and instrument interface builds
  • Served as subject matter expert for Data Innovations Instrument Manager for analysts and laboratory technical staff
  • Analyze and interpret HL7 messages between various applications.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Developed job aids and diagrams to describe and lay out logical operational steps.
  • Provided training to clients in use of Sunquest and DI Instrument Manager systems and applications.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Consult in various projects between Rhodes and TriCore Reference Laboratories for new instrument interfaces to streamline workflow.
  • Supported daily operations and system maintenance procedures.
  • Performed troubleshooting, maintenance and optimization of Sunquest and DI Instrument Manager applications.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Enhanced application performance by conducting thorough system analyses and implementing necessary updates.
  • Streamlined user experience through optimization of application workflows and interfaces.
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.

Support Analyst II

Tricore Reference Laboratories
08.2016 - 01.2017
    • Responsible for opening tickets, documenting issues and problem-solving various incidents for customers
    • Performed troubleshooting for laboratory applications, i.e., Sunquest, Power Path, and Fast Orders
    • Monitored error queue in Sunquest and document errors as incidents in Service Now
    • Troubleshoot patient results within Requisition Based Reporting (RBR), Power Path and Fast Orders
    • Performed patient demographic changes such as merging patients in Sunquest, Fast Orders, and Power Path
    • Provided customer service to users or client on updates on incidents and worked closely with clients or users to troubleshoot issues in laboratory applications.
    • Answered customer support inquiries via specialized ticket tracking platforms.
    • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
    • Monitored helpdesk and responded to incoming tickets to address support needs.

General Laboratory Supervisor

Rio Rancho Pain Clinic
05.2016 - 08.2016
  • Submitted Quality Control Monthly Review to Laboratory Director for review and approval
  • Performed all new lot studies on new QC controls and submitted all values to Laboratory Director for review and approval
  • Performed Specimen Validity testing and submitted to Lab Director for review
  • Supervised laboratory assistant, and medical assistants on proper specimen collections
  • Worked closely with Global Analytical Development to ensure laboratory's compliance.
  • Performed high complexity testing by preparing specimens for analysis and maintaining assay quality.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Maintained equipment and facilities in good working order.
  • Created quality control reports on monthly basis.

Medical Laboratory Technician

Tsehootsooi Medical Center
07.2013 - 05.2016
  • Responsible for understanding and performing full range of procedures including high complexity analysis in all laboratory disciplines such as transfusion medicine, chemistry, immunology, serology, therapeutic drug monitoring, toxicology, microbiology, hematology, coagulation, and urinalysis
  • Analyzed experiment and test results to validate adherence to standards and specifications.
  • Performed quality control procedures on equipment using reagent, and products, and maintained proper records for review and corrective action reports
  • Performed Daily, Weekly, Monthly, and Annual maintenance on analyzers as scheduled and outlined in Maintenance Procedure Manual
  • Served as Designated Laboratory Information Systems (LIS) Coordinator when LIS Coordinator was absent
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Along with LIS Coordinator, ensured all LIS met CAP Accreditation Standards for CAP inspections.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Bachelor of Science - Biochemistry

Arizona State University
Tempe, AZ
05.2013

Skills

  • Laboratory Information System (LIS)
  • Systems Implementations
  • Clinical Applications
  • Microsoft Applications
  • Laboratory Terminology
  • User Training Expertise
  • Troubleshooting and Resolution
  • Organizational Skills
  • Teamwork and Collaboration

Timeline

Senior Informatics Technical Specialist

Beckman Coulter
01.2023 - Current

Application Analyst III

TriCore Reference Laboratories/Rhodes Group Inc.
01.2017 - 12.2022

Support Analyst II

Tricore Reference Laboratories
08.2016 - 01.2017

General Laboratory Supervisor

Rio Rancho Pain Clinic
05.2016 - 08.2016

Medical Laboratory Technician

Tsehootsooi Medical Center
07.2013 - 05.2016

Bachelor of Science - Biochemistry

Arizona State University

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HARRISON CHEE