Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harrison Clark

Fort Worth

Summary

Transitioning from hospitality-focused environment with strong background in customer service and problem resolution. Skilled in managing high-stress situations and ensuring guest satisfaction. Seeking to leverage these transferable skills in new, dynamic role.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Independent Contractor

Uber Technologies Inc.
02.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Senior Hospitality Agent

Sonder USA Inc
07.2020 - 01.2024
  • Coordinated Hospitality Agents' work, prioritizing and delegating tasks to ensure completion
  • Acted as a point of escalation in the absence of Supervisors or Managers
  • Assisted in training and mentorship of Hospitality Agents
  • Provided immediate support to guests via digital communication systems
  • Represented Sonder, ensuring excellent guest experiences and addressing issues promptly
  • Supported administrative tasks and back-of-house operations as needed
  • Maintained cleanliness and organization of guest-facing and back-of-house areas
  • Utilized Salesforce software to communicate with guests and troubleshoot Central Guest Services interactions through email | SMS | phone
  • Managed and maintained properties within the portfolio, addressing guest requests and issues
  • Provided guidance to guests to ensure a positive Sonder experience
  • Identified and resolved minor maintenance and technology issues
  • Conducted housekeeping quality audits and inventory checks
  • Assisted with inventory management and organizational tasks
  • Traveled to multiple Sonder properties to fulfill responsibilities

Operations Manager

Fairfield by Marriott
07.2018 - 07.2020
  • Oversaw day-to-day operations of a 78-room property, managing multiple departments
  • Led, trained, and developed a team of 20 employees
  • Improved guest satisfaction scores by 9% over a seven-month period
  • Managed operations of the Food & Beverage department
  • Led a team to deliver daily breakfast service
  • Reduced food costs through vendor evaluation and inventory management

Front Desk/Sales Assistant

Fairfield by Marriott
12.2017 - 05.2018
  • Provided excellent customer service, including reservations and payment processing
  • Utilized FOSSE software for guest check-in/check-out

Vacation Planner/Short Term Leasing Agent

Sandpiper Cove Resort
08.2016 - 09.2017

Education

Certificate - Business Administration

Wake Technical Community College
Raleigh, NC

Skills

  • Budget Management
  • Problem-Solving
  • Time Management
  • Customer Service
  • Hospitality
  • Relationship Building
  • Team Building
  • Salesforce
  • Medallia
  • FHA ADA Annual Training
  • HOA

Certification

  • Salesforce
  • Medallia
  • FHA + ADA Annual Training

Timeline

Independent Contractor

Uber Technologies Inc.
02.2024 - Current

Senior Hospitality Agent

Sonder USA Inc
07.2020 - 01.2024

Operations Manager

Fairfield by Marriott
07.2018 - 07.2020

Front Desk/Sales Assistant

Fairfield by Marriott
12.2017 - 05.2018

Vacation Planner/Short Term Leasing Agent

Sandpiper Cove Resort
08.2016 - 09.2017

Certificate - Business Administration

Wake Technical Community College

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Harrison Clark