Harrison Delgado
Tucson,AZ
Overview
11
11
years of professional experience
Work History
EAM Rooms
The Ritz-Carlton Dove Mountain
Tucson, Arizona
02.2025 - Current
- Direct oversight of the Rooms Division including all front of house rooms operations, housekeeping, and Ranger Program.
- Lead valet re-training that has led to growth in guest intent to recommend scores from February 2025 until current.
- Member of property executive committee and provides guidance for rooms strategies and growth.
Flex Director of Room Operations
Marriott International
Joshua Tree, US
05.2024 - 02.2025
- Assisted 5 Ritz-Carlton properties as either the Rooms Executive or Director of Operations.
- Helped onboard The Ritz-Carlton Oahu, Turtle Bay on their brand transition.
- Managed and executed front of house renovation at The Ritz-Carlton, St. Louis.
Director of Room Operations
The Ritz-Carlton Kapalua
Kapalua, Hawaii
12.2020 - 02.2024
- Was the Guidance Team member overseeing the room operations of a 470 room resort
- Managed 3 directors in the disciplines of Front of House Rooms, Housekeeping, Spa, Retail, and Recreation.
- Liaison from rooms division for $100 million worth of property renovations
- Launched new Club Lounge experience
- Refurbishment of all guest room corridors
- Installation and conversion to solar in hotel parking area
- Renovation of Ambassadors of the Environment Center
- Achieved green zone employee satisfaction score results in all disciplines from 2020-2023
- Achieved highest guest satisfaction score in hotel history at 73.8 in 2022.
- Directed the launch of property wide labor productivity initiates with Carpedia advisors
- Front office team was the highest performing upsell program brand wide for entire tenure.
- Assisted GM with owner relations for all matters reporting to rooms
Assistant Rooms Exec
The Ritz-Carlton Kapalua
Kapalua, Hawaii
09.2019 - 12.2020
- Drove front of house upsell revenue past goal for 2019
- Achieved and exceeded Marriott Bonvoy enrollment goal for 2019
- Lead rooms operations through COVID-19 pandemic and re-opening after 7 month closure in October of 2020.
Director of Housekeeping
The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
11.2015 - 08.2019
- Direct oversight of housekeeping performance and financial obligations
- Directed rollout of HotSOS property wide
- Elevated employee satisfaction scores from 51% to 83%
Assistant Director of Housekeeping
The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
09.2017 - 04.2018
Front Office Manager
The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
11.2016 - 09.2017
Assistant Front Office Manager
The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
11.2015 - 11.2016
Assistant Front Office Manager
Marriott International
Nashville, Tennessee
11.2014 - 11.2015
- Managed front desk operation for the 2882 room Gaylord Opryland Hotel
Education
B.S. - HOSPITALITY MANAGEMENT
University of Central Florida
Orlando, Florida05.2012
Timeline
EAM Rooms
The Ritz-Carlton Dove Mountain
02.2025 - Current
Flex Director of Room Operations
Marriott International
05.2024 - 02.2025
Director of Room Operations
The Ritz-Carlton Kapalua
12.2020 - 02.2024
Assistant Rooms Exec
The Ritz-Carlton Kapalua
09.2019 - 12.2020
Assistant Director of Housekeeping
The Ritz-Carlton Key Biscayne
09.2017 - 04.2018
Front Office Manager
The Ritz-Carlton Key Biscayne
11.2016 - 09.2017
Director of Housekeeping
The Ritz-Carlton Key Biscayne
11.2015 - 08.2019
Assistant Front Office Manager
The Ritz-Carlton Key Biscayne
11.2015 - 11.2016
Assistant Front Office Manager
Marriott International
11.2014 - 11.2015
B.S. - HOSPITALITY MANAGEMENT
University of Central Florida