Overview
Work History
Education
Timeline
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Harrison Delgado

Tucson,AZ

Overview

11
11
years of professional experience

Work History

EAM Rooms

The Ritz-Carlton Dove Mountain
Tucson, Arizona
02.2025 - Current
  • Direct oversight of the Rooms Division including all front of house rooms operations, housekeeping, and Ranger Program.
  • Lead valet re-training that has led to growth in guest intent to recommend scores from February 2025 until current.
  • Member of property executive committee and provides guidance for rooms strategies and growth.

Flex Director of Room Operations

Marriott International
Joshua Tree, US
05.2024 - 02.2025
  • Assisted 5 Ritz-Carlton properties as either the Rooms Executive or Director of Operations.
  • Helped onboard The Ritz-Carlton Oahu, Turtle Bay on their brand transition.
  • Managed and executed front of house renovation at The Ritz-Carlton, St. Louis.

Director of Room Operations

The Ritz-Carlton Kapalua
Kapalua, Hawaii
12.2020 - 02.2024
  • Was the Guidance Team member overseeing the room operations of a 470 room resort
  • Managed 3 directors in the disciplines of Front of House Rooms, Housekeeping, Spa, Retail, and Recreation.
  • Liaison from rooms division for $100 million worth of property renovations
  • Launched new Club Lounge experience
  • Refurbishment of all guest room corridors
  • Installation and conversion to solar in hotel parking area
  • Renovation of Ambassadors of the Environment Center
  • Achieved green zone employee satisfaction score results in all disciplines from 2020-2023
  • Achieved highest guest satisfaction score in hotel history at 73.8 in 2022.
  • Directed the launch of property wide labor productivity initiates with Carpedia advisors
  • Front office team was the highest performing upsell program brand wide for entire tenure.
  • Assisted GM with owner relations for all matters reporting to rooms

Assistant Rooms Exec

The Ritz-Carlton Kapalua
Kapalua, Hawaii
09.2019 - 12.2020
  • Drove front of house upsell revenue past goal for 2019
  • Achieved and exceeded Marriott Bonvoy enrollment goal for 2019
  • Lead rooms operations through COVID-19 pandemic and re-opening after 7 month closure in October of 2020.

Director of Housekeeping

The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
11.2015 - 08.2019
  • Direct oversight of housekeeping performance and financial obligations
  • Directed rollout of HotSOS property wide
  • Elevated employee satisfaction scores from 51% to 83%

Assistant Director of Housekeeping

The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
09.2017 - 04.2018

Front Office Manager

The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
11.2016 - 09.2017

Assistant Front Office Manager

The Ritz-Carlton Key Biscayne
Key Biscayne, Florida
11.2015 - 11.2016

Assistant Front Office Manager

Marriott International
Nashville, Tennessee
11.2014 - 11.2015
  • Managed front desk operation for the 2882 room Gaylord Opryland Hotel

Education

B.S. - HOSPITALITY MANAGEMENT

University of Central Florida
Orlando, Florida
05.2012

Timeline

EAM Rooms

The Ritz-Carlton Dove Mountain
02.2025 - Current

Flex Director of Room Operations

Marriott International
05.2024 - 02.2025

Director of Room Operations

The Ritz-Carlton Kapalua
12.2020 - 02.2024

Assistant Rooms Exec

The Ritz-Carlton Kapalua
09.2019 - 12.2020

Assistant Director of Housekeeping

The Ritz-Carlton Key Biscayne
09.2017 - 04.2018

Front Office Manager

The Ritz-Carlton Key Biscayne
11.2016 - 09.2017

Director of Housekeeping

The Ritz-Carlton Key Biscayne
11.2015 - 08.2019

Assistant Front Office Manager

The Ritz-Carlton Key Biscayne
11.2015 - 11.2016

Assistant Front Office Manager

Marriott International
11.2014 - 11.2015

B.S. - HOSPITALITY MANAGEMENT

University of Central Florida
Harrison Delgado