Harrison Fletcher

• Planned, designed and delivered diverse IT solutions.
• Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
• Wrote detailed architectural design plans, security requirements and specifications.
• Developed long-term strategies for different business segments.
• Bridge between local business requirements and global infrastructure architecture/services
• Participate in all phases of new customer contracts and interface with colleagues in infrastructure services team
• Solution architect role supported by domain architects in infrastructure services team
• Interface to application teams and local services
• Drive standardization, security and cost optimization in the US infrastructure setup
• Drive optimization of current and future infrastructure services from a US context
• In dialogue with architects and service delivery managers from infrastructure services team
• Interface (technical level) with local IT infrastructure suppliers like ISP's
• Coordinated with Local IT team (8 Members) on projects, status updates and direction on moving forward
• Gained strong leadership skills by managing projects from start to finish
• Acted as a team leader in group projects, delegating tasks and providing feedback

Responsibilities:

• Attend daily and monthly meetings regarding Corporate and local IT projects and procedures
• Maintain main IT stock room for multiple locations including ordering, shipping and managing of products
• Patch management for Servers in local/corporate environment
• Work with executive management on initiatives and prepares technical and non-technical data and information for presentations given to people inside and outside the company
• Reviews and evaluates feasibility of major projects and initiatives; works with managers and technical staff to plan for implementation of new systems; participate in the study of new technology to determine its utility, consistency with technology standards, relevance for meeting the business and operational requirements and expected return on investment.

Achievements:

• Successfully completed local PC migration from local domain to corporate domain before deadline
• Successfully implemented remote access/virtual office with RDS servers for staff of 150+ users during COVID 19 pandemic
• Assisted in LAN refresh project replacing EOL equipment and machine lifecycle
• Assisted in decommissioning/migrating servers (25+) from old domain to corporate domain
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems
• Created and terminated user's accounts from start to finish in business applications
• Updated customers and senior leaders on progress and roadblocks

IT Project Management Duties:

• Managed project upgrades and implement different software to improve efficiency in IT response to trouble tickets and computer/server management.
• Communicates with vendors and remote sites to define which products and software would work within the given budget.
• Implement project lifecycle for new software at multiple sites across the US before targeted deadline
• Worked with various software to plan/manage the projects with concurrent deadlines and milestones (MS Project/Visio/Wrike)
• Go over yearly budget and project plan annually and ensure projects get finished within time allotted
• Helped implement new hardware for users and recommended new hardware upgrades for servers. Setup and maintained VPN's for ambulances and different companies for interfaces.

Day to Day Duties:

• Provide Tier I, II and III technical support levels for networks, firewalls, servers, workstations, laptops, tablets, and end user support.
• Configuration, maintaining and setting up of all end-user work stations, tablets, and printers. Imaging work stations, creating scripts for software updates, administer windows server 2008 R2 including Active Directory changes.
  
• Administer Firebox firewalls, network switches and routers. Provide New Hire End-User training. Creating and maintaining image deployment via WDS, repairing tablets, recommending new ideas to improve overall productivity for workplace.
• Creating Images for ePCR Tablets, repairing tablets, recommending new ideas to improve overall productivity for workplace. Helped database admin on MS SQL Databases.

IT Project Management Duties:

• Managed project upgrades and implement different software to improve efficiency in IT response to trouble tickets and computer/server management.
• Communicates with vendors and remote sites to define which products and software would work within given budget.
• Go over yearly budget and project plan annually and ensure projects get finished within time allotted
• Helped implement new hardware for users and recommended new hardware upgrades for servers. Setup and maintained VPN's for ambulances and different companies for interfaces.

Day to Day Duties:

• Provide Tier I, II and III technical support levels for clients networks, firewalls, servers, workstations, laptops, tablets, and end user support for a large Ambulatory Service Company.
• Duties including but not limited to the following; Configuration, maintaining and setting up of all end-user work stations, tablets, and printers. Imaging work stations, creating scripts for software updates, administer windows server 2008 R2 including Active Directory changes
  

Day to Day Duties:

• Performed troubleshooting on customer’s computers determining what the issues were and documenting all findings before correcting the issues.
• Recovering data, System restorations, Installing new hardware, and virus/spyware/malware removal.
• Provide On-site Callout Support to set up printers, wireless networks, or new computers which included transferring data from an old computer, installing new programs and customizing the computer.