Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harrison Holley

Springville

Summary

Customer loyalty and operations leader with over 4 years of experience in team building, revenue growth, and retention improvement through strategic initiatives. Expertise in developing new departments, optimizing customer engagement campaigns, and reducing company debt via innovative outreach and BPO partnerships. Proficient in performance analytics, KPI development, digital marketing, and leadership development. Recognized for a hands-on approach and a strong track record of exceeding goals in dynamic environments.

Overview

4
4
years of professional experience

Work History

Customer Loyalty Outbound Manager

Greenix Pest Control
Orem
11.2024 - Current
  • Founded and scaled outbound loyalty department, enhancing customer retention and satisfaction.
  • Executed win-back text campaign for previously cancelled customers, recovering over $200K in annual revenue.
  • Led third-party collections team, achieving $16 million collected and reducing debt expenses by $400K.
  • Launched and optimized multi-channel outreach campaigns focused on payment recovery and retention.
  • Developed KPIs and performance dashboards to assess campaign effectiveness and ensure accountability.
  • Mentored team leads and senior agents, promoting future managerial talent within the organization.
  • Presented departmental performance updates to senior leadership, linking retention metrics to financial outcomes.

Customer Loyalty Sr Supervisor

Greenix Pest Control
Orem
02.2022 - 11.2024
  • Achieved highest customer loyalty performance with save rate exceeding 60% by managing and training 10-20 retention agents.
  • Facilitated leadership development for new supervisors and emerging leaders, enhancing team capabilities.
  • Developed weekly performance reports to provide insights on key metrics for data-driven coaching.
  • Conducted call shadowing and feedback sessions, improving agents’ skills in customer retention and challenging calls.
  • Implemented initiatives to reduce giveaways and concessions while maintaining customer satisfaction within budget constraints.

Customer Loyalty Specialist

Greenix Pest Control
Orem
10.2021 - 02.2022
  • Achieved highest total savings, contributing significantly to annual recurring revenue.
  • Trained agents through shadowing calls, enhancing their skills and performance.
  • Demonstrated leadership by setting an example and guiding team members.
  • Consistently ranked as top performer, applying insights gained from leaders.

Door-to-Door Sales Representative

Apex Energy Solutions
West Jordan
02.2021 - 10.2021
  • Achieved consistent ranking in company’s top 10 as Junior Partner through effective lead generation.
  • Executed door-to-door marketing campaigns to educate homeowners on benefits of window and door replacements.
  • Selected attractive homes as promotional showcases for Insignia windows and doors.

Education

Bachelor of Science - Marketing

Utah Valley University
Orem, UT
12-2025

Skills

  • Customer loyalty strategies
  • Negotiation and objection handling
  • Sales script development
  • Performance coaching and mentorship
  • Revenue recovery and accounts receivable reduction
  • Digital campaign design
  • Customer retention and win-back strategies
  • Funnel optimization and incentive programs
  • Digital marketing tactics
  • Department creation and scaling
  • KPI development and tracking
  • Third-party vendor management

Timeline

Customer Loyalty Outbound Manager

Greenix Pest Control
11.2024 - Current

Customer Loyalty Sr Supervisor

Greenix Pest Control
02.2022 - 11.2024

Customer Loyalty Specialist

Greenix Pest Control
10.2021 - 02.2022

Door-to-Door Sales Representative

Apex Energy Solutions
02.2021 - 10.2021

Bachelor of Science - Marketing

Utah Valley University

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