Professional with diverse experience and solid background in education, technical support, and service delivery. Offers outstanding leadership and motivational skills; proven ability to build rapport, establish trust, and motivate people of all levels. Recognized for professionalism, positive attitude and commitment to excellence. Strong interpersonal skills and the ability to direct others in a supportive, cooperative team environment. Active team member who effectively collaborates with all levels of staff.
Hi, I’m
Harrison Jackson
Dallas,TX
Summary
Overview
22
years of professional experience
1
Certification
Work History
Dallas ISD
Special Services Coordinator
07.2023 - Current
Job overview
- Leadership and Oversight:
- Provided leadership, oversight, and service coordination for 28+ elementary, middle, and high school campuses.
- Attended campus walks with the Special Education and campus leadership teams.
- Collaborated with Special Services Region Managers, Director of Budget, and School Leadership to develop high-quality services and special programs for students with special needs.
- Established a system for setting campus support priorities with principals, addressing unique campus concerns.
- Served as the district liaison and immediate point of contact for regional personnel within the Special Education Department.
- Professional Development:
- Developed and conducted professional development sessions for campus principals and special education teachers on Special Education operating procedures and Best Practices.
- Conflict Resolution and Compliance:
- Facilitated the resolution of all critical ARD meetings and TEA complaints filed against campuses.
- Conducted special education desktop audits to ensure compliance with IEP implementation, and led debriefs to provide corrective actions tailored to the needs of campus principals and IEP teams.
- Support Services:
- Maintained comprehensive knowledge of support services required to promote teacher effectiveness and student success.
Irving ISD
Assistive Technology Specialist
01.2019 - Current
Job overview
- Evaluated the functional and educational needs of students who are under consideration for assistive technology services
- Constructed reports that describe the student's needs, the assessment process, and recommendations for low, mid, and high technology solutions
- Provided consultations to campus staff, IEP Committees, and other service providers as part of the pre-referral process for assistive technology
- Facilitated the knowledge and use of assistive technology and other alternative learning solutions
- Made recommendations for IEP committees to submit formal assistive technology referral, or provided alternative instructional solutions
- Supported campus staff in the implementation of suggested strategies by providing any professional development needed
- Performed case management duties for assistive technology caseload
- Trained service providers and parents, documented, tracked and presented data concerning student progress to IEP committees
- Conducted internal investigations and presented data for complaints received from Texas Education Agency (TEA) related to assistive technology support and services
- Managed department technology inventory
- Researched evolving technology to recommend and implement diverse solutions for struggling learners
- Ordered, programed, and tested all technology hardware and software for the department
- Served as point of contact for technology vendors concerning new and existing technology products
- Resolved any technical issues related to the department's hardware and software applications, as well as served as primary contact for all technical issues, concerns, and escalations.
Dallas ISD
Assistive Technology Itinerant Teacher
01.2014 - 01.2019
Job overview
- Evaluated the functional and educational needs of students who are under consideration for assistive technology services
- Provided consultations to campus staff, IEP Committees, and other service providers as part of the pre-referral process for assistive technology
- Performed case management duties for assistive technology caseload
- Managed department technology inventory.
Dallas ISD
Teacher
01.2011 - 01.2014
Job overview
- Facilitated 9th-12th grade Communication Applications course
- Assisted and supported student's success in achieving completion of objectives and learning outcomes by all means necessary, appropriate, and available
- Introduced technology-based curriculum focused on advancing technical skills, computer literacy and familiarity with professional applications
- Enhanced content delivery, diversity and effectiveness through the incorporation of technology-oriented learning materials and solutions.
El Centro College
EL Adjunct Instructor, Continuing Education
01.2010 - 01.2012
Job overview
- Coached adult English Language Learners (ELL) to help improve English skills (reading, listening, conversation, and writing.) Integrated technical solutions and applications to maintain student interest and enhance learning outcomes
- Accomplished an 84% overall completion and progression rate in response to curriculum design and supplemental methodologies.
Irving ISD
Teacher
01.2007 - 01.2010
Job overview
- Facilitated 9th-12th grade Communication Applications course
- Developed and instructed Communications Applications curriculum for 9th - 12th grade students
- Integrated web-based and technical applications into base material to enhance delivery, student involvement, and progress
- Utilized online applications to facilitate writing instruction that motivated students, and increased competence in state and national standardized test, college applications essays and placement exams.
Siemens Communication
Technical Support Analyst
01.2005 - 01.2006
Job overview
- Provided full aspect of remote service support for various customers and accounts throughout the U.S
- And overseas
- Responsibilities included troubleshooting, diagnosis and testing for Private Branch Exchange (PBX) systems and application process failures in addition to facilitating, managing and resolving site outages with Local Exchange Companies (LECs) and Competitive Local Exchange Companies (CLECs).
TeleResource Corporation
Technical Support Specialist
01.2003 - 01.2004
Job overview
- Supported customers and third-party vendors for a National Hospitality Chain
- Support included full scope of remote technical assistance including troubleshooting, diagnosis and testing for Private Branch Exchange (PBX) systems and application process failures
- Assessed and implemented solutions to facilitate manage and resolve site outages with Local Exchange Companies (LECs) and Competitive Exchange Companies (CLECs.) Administered call routing and switch software translations, as well as monitored and resolved PBX switch alarms.
Education
Northern Arizona University
Master of Education from Educational Technology - Assistive Technology
University Overview
Dallas Baptist University
Bachelor of Arts & Sciences from Communications
University Overview
Minor: Music
Skills
- Curriculum Design / Instruction
- Online/Distance Instruction
- Online/Web Applications
- Interactive/Cooperative Learning
- Consultative/Collaboration Skills
- Operational/Project Management
- ELL Instructional Strategies
- End User Training/Support
- Time/Task Management
- Professional Development
- Microsoft OS & Office Suite
- Apple OS & iOS
- Google OS & Applications
- Fusion ZoomText
- Adobe Acrobat DC
- JAWS
- Adobe Presenter
- JAMF
- Blackboard LMS
- Canvas LMS
Certification
- EC-8 Generalist
- 8-12 Speech
- EC-12 SpEd
Affiliations
Affiliations
- International Society of Technology in Education (ISTE)
- Texas Distance Learning Association (TxDLA)
- Texas Computer Education Association (TCEA)
- Texas Assistive Technology Network (TATN)
Timeline
Special Services Coordinator
Dallas ISD
07.2023 - Current
Assistive Technology Specialist
Irving ISD
01.2019 - Current
Assistive Technology Itinerant Teacher
Dallas ISD
01.2014 - 01.2019
Teacher
Dallas ISD
01.2011 - 01.2014
EL Adjunct Instructor, Continuing Education
El Centro College
01.2010 - 01.2012
Teacher
Irving ISD
01.2007 - 01.2010
Technical Support Analyst
Siemens Communication
01.2005 - 01.2006
Technical Support Specialist
TeleResource Corporation
01.2003 - 01.2004
Northern Arizona University
Master of Education from Educational Technology - Assistive Technology
Dallas Baptist University
Bachelor of Arts & Sciences from Communications
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