Harrison Li
Registered Pharmacy Technician
Port Saint Lucie,FL
Summary
Driven Pharmacy Technician with 4 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Pharmacy Technician
Walgreens
02.2022 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Streamlined pharmacy operations by maintaining an organized drug inventory and processing insurance claims efficiently.
- Effectively managed high-pressure situations by prioritizing tasks focusing on time-sensitive needs.
Customer Service Associate
Walgreens
07.2013 - 02.2022
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
Education
Associate of Arts - Business Administration
Indian River State College
Ft. Pierce, FL 05.2001 -
Skills
Medication dispensing
Effective team engagement
Medication usage evaluation
Drug inventory control
Supply restocking
Regulatory compliance
Answering customer questions
Prescription interpretation
Pharmaceutical calculations
Prescription filling
Certification
Certified To Administer Immunizations
Timeline
Pharmacy Technician
Walgreens
02.2022 - Current
Customer Service Associate
Walgreens
07.2013 - 02.2022
Associate of Arts - Business Administration
Indian River State College
05.2001 -
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