Harrison Mayo
Coconut Creek,FL
Summary
I am looking for a position to apply and continue the development of my operational planning, quality management, and efficiency skills to meet the highest standards in quality while maintaining cost containment and achieving company goals.
Overview
19
19
years of professional experience
Work History
Office Manager
MJK Electric Inc.
01.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Recovery Specialist
HCA Healthcare Inc.
01.2023 - 12.2023
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Improved client satisfaction through timely communication and resolution of account discrepancies.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Negotiated payment arrangements with customers, resulting in increased revenue and reduced delinquencies.
Provider Relations Rep
HMS
01.2020 - 01.2023
- Currently responsible for handling inbound calls from providers/facilities that call in with questions regarding their audits, overpayment letters they have received, and any other concerns.
- Make outbound calls to providers/facilities to ensure Medical Records are received within in a timely matter to ensure records get reviewed.
- Handle task work such as correspondence, undeliverable, etc. for all the Commercial LOB's.
- Provide excellent customer service to optimize the claims process for both providers and insurance companies.
Recovery Specialist
HMS
12.2016 - 01.2020
- Supported providers with audit details and overpayment explanation.
- Assisted with the recovery process of Aetna/Coventry claims.
- Achieved and maintained monthly/quarterly recovery targets.
- Utilized company's claim database tools/add activity notes and documentation as needed.
Facilities Technician
HMS
09.2011 - 12.2016
- Demonstrated leadership ability in the Las Vegas office through strategic thinking with strong problem solving and crisis management skills with minimal guidance.
- Produced strong results while performing facilities related responsibilities including contractor/vendor management and relationships, minor repairs, office build-out planning, and tenant and employee relocation.
- Maintained facility excel logs and manifests of received shipments.
- Managed facility requests/issues, inventory control, purchased supplies, performed preventative maintenance functions corporate-wide.
Warehouse/Departmental Lead
Encore Productions
03.2006 - 06.2011
- Managed staff to meet departmental goals, creating a productive team environment that encouraged team work and cross training.
- Facilitated the full training of staff to maintain certifications in the department.
- Ensured high service and product quality by monitoring workloads and productivity reports.
- Inspected facility for safety, security hazards, and resolve or report to the Safety Manager.
- Analyzed and recommended improvement suggestions to Operations Management to make operational improvements to reduce cost by identifying and eliminate sources of inventory shrinkage.
- Prepared accident reports, computer invoices, shift inspection reports, absence reports, and repair orders.
Education
High School Diploma -
Penn Foster
Online01.2023
Cybor Security
My Computer Career
Online11-2024
Skills
- Excellent Interpersonal Skills
- Problem solving skills
- Preventive Maintenance
- Vendor Management/Relations
- Office 365-MS Word, Excel, PowerPoint
- Shipping/Receiving
- Organizational System Development
- Presentation Skills
- Security System knowledge
- Strategic thinker
- HMS systems
- Facilities Management
Timeline
Office Manager
MJK Electric Inc.
01.2024 - Current
Recovery Specialist
HCA Healthcare Inc.
01.2023 - 12.2023
Provider Relations Rep
HMS
01.2020 - 01.2023
Recovery Specialist
HMS
12.2016 - 01.2020
Facilities Technician
HMS
09.2011 - 12.2016
Warehouse/Departmental Lead
Encore Productions
03.2006 - 06.2011
High School Diploma -
Penn Foster
Cybor Security
My Computer Career
Similar Profiles
Andrew GorstAndrew Gorst
Operations Manager at MJK EnterprisesOperations Manager at MJK Enterprises
Sharon SadlooSharon Sadloo
Front Desk Receptionist at MJK RepairsFront Desk Receptionist at MJK Repairs
Dale YamadaDale Yamada
President/Owner at Mad Jap Kustom Inc (formerly MJK Performance)President/Owner at Mad Jap Kustom Inc (formerly MJK Performance)
Nyeri CraterNyeri Crater
Registered Behavior Technician at Gifted Kids Therapy ServicesRegistered Behavior Technician at Gifted Kids Therapy Services
Stefani StanicStefani Stanic
Doctor's Receptionist at American Arthritis and Rheumatology AssociatesDoctor's Receptionist at American Arthritis and Rheumatology Associates