Harrison Mezzles
San Antonio
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mascot / Armorer / Referee
Spunky Sports
03.2018 - 12.2018
- Promoted good sportsmanship among players.
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Stayed physically fit to keep up with pace of games.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Navigated difficult situations using effective communication and explanation of game rules.
- Kept track of time and scores during games
- Demonstrated knowledge of sport-specific rules by accurately interpreting situations that arose during matches.
Host / Server
Cracker Barrel
05.2023 - 02.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Server
Buffalo Wild Wings
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Formed relationships with customers as well as employees and have multiple excellent reviews with my name on them.
- For the nine months we had QR codes, I was #1 in the district every week on QR code sales.
- Every month, I am in the top 5 on my metrics chart for featured products.
Education
High School Diploma -
Brennan High School
01.2020
Skills
- Team Building
- Upselling
- Cleanliness
- Technologically Inclined
- Good Telephone Etiquette
- Decision-Making
- Attention to Detail
- Analytical and Critical Thinking
- Polite and Respectful
- Dependable and Responsible
- Strong work ethic
- Exceptional customer service
Accomplishments
- Achieved #1 in the District for QR codes sales through March to late November of 2024 every week through effectively promoting and advertising our systems thoroughly.
Certification
- Certified Mascot, Spunky Sports, 03/18 - 12/18
- High School Diploma, Brennan High School, Class of 2020
- Food Handlers Certificate March 2024
- Alcohol Handlers Certificate March 2024
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
Host / Server
Cracker Barrel
05.2023 - 02.2024
Mascot / Armorer / Referee
Spunky Sports
03.2018 - 12.2018
High School Diploma -
Brennan High School
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