Harrison Monroe

• Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
• Boosted sales performance by implementing effective visual merchandising and store layouts.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
• Maintained company's visual merchandise standards through general housekeeping and planograms.
• Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
• Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
• Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
• Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
• Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
• Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.

Conducting the day-to-day operations of the location. Interviewing and training new associates. Merchandising products on the sales floor. Addressing customer concerns and complaints.