Harrison Mwase
Terrell,TX
Summary
Enthusiastic Developer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of software development and programming and training in web development. Motivated to learn, grow and excel in software development.
Overview
8
8
years of post-secondary education
29
29
years of professional experience
Work History
Manager/Supervisor
MARCNA HOLDINGS
Dallas, TX
01.2007 - Current
- Responsible for the operation of three tax offices in the DFW area.
- Work directly with tax preparers to ensure customer satisfaction.
- Trained tax preparers in the use of productivity software and other applications.
- Worked directly with tax preparers on matters relating to technical support, software, developing relationships with customers.
- Set up administrative passwords and directory permissions.
- Install and maintain anti-virus, firewall security.
- Accomplishments:.
- Developed business processes through software that helped secure customer information.
- Increased customer satisfaction 55% in a two-year period.
Sortation Associate
AMAZON FULFILLMENT WAREHOUSE
Wilmer, TX
09.2018 - 02.2019
Manager/Supervisor
EFFECTIVE CARPET CLEAN
Dallas, TX
09.2011 - 08.2016
- Responsible for the training and supervising new and veteran employees in all required job functions.
- Organized and prepared each specific company client need as scheduled.
- Discussed expectations and concern with customers.
- Educated customers on products and services on arrival at their homes.
- Served as leader in commercial jobs with five men crews.
- Cleaned all carpets with different chemicals to customer satisfaction.
- Operated truck mount and encapsulation equipment.
Operations Specialist
EMC MORTGAGE/BEAR STEARNS
Irving, TX
09.2005 - 01.2007
- Processed incoming/outgoing mail in the customer service department.
- Also processed VOMs, credit and document request for customers.
- Processed names changes, address changes, death certificates in customer database.
Monitor Technician
MEDICAL CITY DALLAS
Dallas, TX
09.2001 - 06.2005
- Performed concurrent monitoring of patients on telemetry and event monitors to assist in early identification of cardiac arrythmias.
Associate
COMPUSA
Carrollton, TX
02.2001 - 07.2001
- Responsible for loading and unloading packages onto trucks for transportation.
- Scanned packages from conveyer line onto pallets for transportation.
- Wrapped pallets from top to bottom and scanned them onto truck., Developed web applications implementing Windows technologies, including SQL and ASP in an NT environment.
- Developed ecommerce web applications, customer web portal, and websites.
- Created client-side applications and websites to meet customer requirements.
- Worked with quality assurance team to resolve issues resulting from pre-live testing.
- Created documentation for user information, sitemaps, privacy policies, security, functionality and usability.
- Performed daily maintenance updates for existing sites and applications.
Technical Support Agent
COMPUSA
Dallas, Texas
12.2000 - 02.2001
- Provided technical support to users of Routers, USB and cable modems.
- Included troubleshooting and replacement of defective parts.
- Installed, configured and maintained software applications, operating systems, administration and network monitoring.
Technical Support Agent
STREAM INTERNATIONAL
Carrollton, TX
08.1999 - 12.2000
- Provided phone to users of Dell laptops.
- Troubleshooted software and browser issues.
- Diagnosed and repaired internet service.
- LAN networks, wireless and email features.
Monitor Tech/Patient Care Assistant
BAYLOR GARLAND HOSPITAL
Garland, TX
12.1996 - 08.1999
- Performed concurrent monitoring of patients on telemetry and event monitors to assist in early identification of cardiac arrythmias.
Education
Bachelor of Science - Computer Science in Computer Science
TARLETON STATE COLLEGE
01.2018 - 01.2021
Associate Degree - Computer Science Technology
TEXAS STATE TECHNICAL COLLEGE
01.1997 - 01.1999
Bachelor of Science - Biology in Biology/Chemistry
WILEY COLLEGE
01.1992 - 01.1995
Skills
Java
undefinedTimeline
Sortation Associate
AMAZON FULFILLMENT WAREHOUSE
09.2018 - 02.2019
Bachelor of Science - Computer Science in Computer Science
TARLETON STATE COLLEGE
01.2018 - 01.2021
Manager/Supervisor
EFFECTIVE CARPET CLEAN
09.2011 - 08.2016
Manager/Supervisor
MARCNA HOLDINGS
01.2007 - Current
Operations Specialist
EMC MORTGAGE/BEAR STEARNS
09.2005 - 01.2007
Monitor Technician
MEDICAL CITY DALLAS
09.2001 - 06.2005
Associate
COMPUSA
02.2001 - 07.2001
Technical Support Agent
COMPUSA
12.2000 - 02.2001
Technical Support Agent
STREAM INTERNATIONAL
08.1999 - 12.2000
Associate Degree - Computer Science Technology
TEXAS STATE TECHNICAL COLLEGE
01.1997 - 01.1999
Monitor Tech/Patient Care Assistant
BAYLOR GARLAND HOSPITAL
12.1996 - 08.1999
Bachelor of Science - Biology in Biology/Chemistry
WILEY COLLEGE
01.1992 - 01.1995
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