Harrison Ortiz
Brookville,OH
Summary
Restaurant/Healthcare professional with twelve years in FOH and BOH operations. Customer service and food handling expertise. Skilled at labor management and team development. Looking to grow and make an impact with a new company.
Overview
8
8
years of professional experience
Work History
General Manager
Chuy's Tex-Mex Restaurant
12.2023 - Current
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
- Managed inventory control processes, reducing waste and optimizing supply chain efficiency.
- Developed and implemented marketing strategies that increased restaurant visibility and customer engagement.
- Analyzed sales trends to identify opportunities for menu enhancements and promotions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Patient Services Manager
Morrison Healthcare
05.2023 - 11.2023
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and update policies and procedures, maintaining compliance with guidelines.
- Worked hand in hand with the client to resolve any issues within the hospital. Successfully negotiated client contract renewals to create increased revenue.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents.
Assistant Executive Kitchen Manager
Cooper's Hawk Winery And Restaurant
07.2022 - 05.2023
- Directed training and retraining of employees to boost performance and enhance business results.
- Effectively supervised staff of 50 personnel by implementing company policies and disciplinary action.
- Established performance goals for employees and provided feedback on methods to reach those goals.
- Established systems to streamline kitchen operations, private event planning and new menu rollouts.
- Maintained staffing quotas for the kitchen.
District Manager
Waffle House
04.2019 - 07.2022
- Recruited a constant flow of new applicants to maintain a 120% staffing level. Reduce annual turnover from 225% to 85% over the course of a year.
- Locate, develop and promote talented employees to cultivate a hardworking leadership team.
- Develop, coach and enforce food cost and labor controls to increase profits
- Supervise three locations with 90+ personnel to enforce high-quality standards of operation.
- Work diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Account Director
Inside Out Handyman Services
04.2018 - 04.2019
- Targeted both offline and online consumers by designing a multi-pronged marketing strategy.
- Worked closely with clients to identify their needs and challenges and provide solutions.
- Oversee team of 8 professionals handling janitorial/construction accounts.
Education
Associate of Applied Science - Culinary Arts, Food Service Management And Restaurant Management
Sinclair Community College
Dayton, OH2010
Skills
- 9 yrs Executive Chef Experience
- 5 yrs General Manager and Multi-Unit Management Experience
- P&L Management Skills
- Extensive Labor and Food Cost Management Skills
- Recruiting and Client Relations
- Team Building and Development Skills
Timeline
General Manager
Chuy's Tex-Mex Restaurant
12.2023 - Current
Patient Services Manager
Morrison Healthcare
05.2023 - 11.2023
Assistant Executive Kitchen Manager
Cooper's Hawk Winery And Restaurant
07.2022 - 05.2023
District Manager
Waffle House
04.2019 - 07.2022
Account Director
Inside Out Handyman Services
04.2018 - 04.2019
Associate of Applied Science - Culinary Arts, Food Service Management And Restaurant Management
Sinclair Community College