Harrison Osuyah
Palm Harbor
Summary
A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes him an asset in whichever role and/or department assigned.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
HomeDepot
11.2024 - 03.2025
- Cross trained in multiple departments to know all company needs and train new employees.
- Analyze and update all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Note customer correspondence in CRM to track requests, problems and solutions.
- Properly diagnose customer needs and proactively educated them about the features and benefits of company products and services
- Audit internal data and processes to identify and manage initiatives, improving business performance.
- Recommend metrics and models based on observed trends.
- Work with internal teams to understand business needs and changing strategies.
Data Entry/Account Administrative Representative
Golden Cross Infirmary
01.2020 - 10.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience.
- Consistently exceeded customer satisfaction target, updating databases and generating reports leading to increased customer retention and loyalty.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer assistance and service transactions.
- Informed customers about idling procedures, processed payments, and provided payment option setup assistance.
- Updated database with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Customer Services Representative
Paramount LLC
12.2015 - 10.2019
- Responded to over 300 telephone and email inquiries weekly, delivering quality service and providing product information.
- Utilized electronic and paper cataloging systems to check product availability and assist customers throughout the flooring experience.
- Conducted returns and informed customers about the return policy.
- Consistently provided positive customer experience by engaging warmly and addressing questions promptly, resulting in high satisfaction scores and repeat customers.
- Maintained 100% accuracy in cash handling and transaction processing, minimizing discrepancies and ensuring customer trust.
Education
N.D (National Diploma) -
Wolex Polytechnic
01.2015
High School Diploma - undefined
Saint Mary's College
01.2011
Skills
- Efficient and Detail-Oriented
- Technical Support
- Financial Acumen
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
Certification
supply chain logistics and transportation s/4 hana
Languages
English
Full Professional
Timeline
Customer Service Supervisor
HomeDepot
11.2024 - 03.2025
Data Entry/Account Administrative Representative
Golden Cross Infirmary
01.2020 - 10.2024
Customer Services Representative
Paramount LLC
12.2015 - 10.2019
High School Diploma - undefined
Saint Mary's College
N.D (National Diploma) -
Wolex Polytechnic
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