Harrison Ozuruonye
Customer Support & Business Management Professional
Baja Califonia,Rosarito BC
Summary
Dynamic sales professional with a proven track record at Amazon Web Services, excelling in customer service and sales strategy. Skilled in inventory management and relationship building, I consistently achieved sales targets while enhancing customer satisfaction. My ability to analyze market trends and collaborate with teams drives impactful business development and client engagement.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Sales Associate
Amazon Web Services (AWS)
01.2024 - 08.2025
- Delivered exceptional customer service through effective communication and product knowledge, enhancing overall customer satisfaction and loyalty.
- Collaborated with team members to optimize inventory management processes, ensuring product availability and minimizing stock discrepancies.
- Assisted in the development of promotional strategies to drive sales growth, contributing to a noticeable increase in customer engagement.
- Monitored market trends and customer feedback to identify opportunities, facilitating product recommendations that aligned with customer needs.
- Utilized CRM tools to track customer interactions and preferences, enhancing relationship management and personalized service delivery.
- Trained new associates on sales techniques and product features, fostering a collaborative team environment and improving sales performance.
- Participated in cross-functional team meetings to share insights on customer behavior, supporting strategic initiatives for product launches.
- Maintained accurate records of sales transactions and inventory levels, ensuring compliance with operational standards and enhancing reporting accuracy.
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Business Associate
Harem Global Services
03.2018 - 01.2024
- Developed comprehensive market analyses to identify trends and support strategic decision-making across multiple business initiatives.
- Collaborated with cross-functional teams to streamline operational processes, enhancing workflow efficiency and overall productivity.
- Managed client communications, ensuring prompt responses to inquiries and maintaining high levels of customer satisfaction.
- Conducted in-depth competitor research to inform business strategies, contributing to the development of effective marketing campaigns.
Education
Professional Certification - Business Administration And Management
International Business School
Nigeria 04.2001 -
Bachelor of Science - Physiology
University of Ibadan
Nigeria 04.2001 -
Skills
Customer service
Accomplishments
- Business Development - Initiated two key partnerships which resulted in 80% revenue growth.
- Project Development - Collaborated with team of 20 in the development of customer follow-ups..
- Brought in 25 new customers.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved quality issues which led to 100% Customers satifactions..
- Resolved product issue through consumer testing.
Certification
Cyber security and Data Protections.
Timeline
Business fraud Protection
08-2025
Sales Associate
Amazon Web Services (AWS)
01.2024 - 08.2025
Cyber security and Data Protections.
02-2023
Business Associate
Harem Global Services
03.2018 - 01.2024
Professional Certification - Business Administration And Management
International Business School
04.2001 -
Bachelor of Science - Physiology
University of Ibadan
04.2001 -