Harrison Rost
San Diego
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
4
4
years of professional experience
Work History
Pickleball Instructor
Salvation Army Kroc Center-San Diego
San Diego
09.2023 - Current
- Lead private and group lessons of up to six students of varying expertise levels.
- Prepare pickleball courts for lessons by carrying bags of up to 50 pounds and ensuring all required supplies are available.
- Design personalized lessons to enhance cardiovascular health, balance, and coordination for participants with varying mobility and health conditions. Maintain safety standards and monitor participant health, ensuring a safe playing environment and addressing any health-related concerns.
- Organize and manage events and tournaments. Oversee all logistical aspects including participant registration, scheduling, and compliance with health and safety regulations.
Design Intern
Scale
San Diego
07.2023 - 01.2024
- Assisted in the creation of user personas and journey maps, contributing to improved user experience and a 20% increase in user satisfaction scores.
- Collaborated with senior designers to wireframe and prototype mobile interfaces using Figma and Sketch. Ensuring alignment with client needs and brand guidelines.
- Conducted usability testing sessions and analyzed feedback, providing actionable insights that enhanced product usability and functionality.
Graphic Designer
BNS Brewing & Distilling
San Diego
01.2023 - 09.2023
- Conceptualized and designed visual content for marketing campaigns, resulting in a 25% increase in customer engagement and a 15% boost in sales.
- Developed brand guidelines and cohesive visual identities for multiple clients, ensuring consistency across all digital and print media. Utilized various design programs (Photoshop, Illustrator, Figma) to produce high-quality graphics, logos and web designs, meet tight deadlines and client specifications.
Recruiter
Half Tab
San Diego
06.2022 - 12.2022
- Successfully sourced and placed candidates in various roles, achieving a 95% retention rate within the first year of employment.
- Collaborated with hiring managers to understand job requirements, created targeted recruitment strategies that improved candidate quality, and reduced hiring cost by 20%.
- Implemented an advanced applicant tracking system (ATS), reducing time-to-hire by 30% and enhancing the overall candidate experience.
Recruiter
Superlanet
San Diego
10.2021 - 05.2022
- Maintained up-to-date knowledge of healthcare industry trends, particularly in IT advancements and executive leadership.
- Directly sourced candidates through cold calling, online sourcing, networking, referral, and headhunting. Contacted 200+ candidates weekly.
- Utilized business acumen and interviewed candidates at the executive and C-suite level.
Staffing Manager
Randstad
San Diego
04.2021 - 10.2021
- Recruited 10 candidates weekly, resulting in average employment of three individuals.
Identified and interviewed approximately 38 prospects monthly via various job posting services.
- Expanded client list by establishing partnerships with hiring managers and key decision-makers.
Maintained strong rapport with clients through on-site visits and virtual meetings.
- Negotiated hiring practices and pricing strategies with clients prior to each placement.
Supported candidates in marketing their talents to secure suitable positions.
- Facilitated effective matches between candidates and companies using innovative technology and data management strategies.
- Developed creative approaches to attract talent and engage companies through a blend of technology and personal interaction.
Education
Pre-Nursing
Grossmont College
El Cajon, California01.2025
B.A. - International Business
University of Oregon
Eugene, Oregon06.2019
Skills
- AHA BLS Number: 255413715957
- Spanish – Intermediate level fluency (written and spoken)
- Patient care
- User experience design
- Data analysis
- Event management
References
References available upon request.
Timeline
Pickleball Instructor
Salvation Army Kroc Center-San Diego
09.2023 - Current
Design Intern
Scale
07.2023 - 01.2024
Graphic Designer
BNS Brewing & Distilling
01.2023 - 09.2023
Recruiter
Half Tab
06.2022 - 12.2022
Recruiter
Superlanet
10.2021 - 05.2022
Staffing Manager
Randstad
04.2021 - 10.2021
Pre-Nursing
Grossmont College
B.A. - International Business
University of Oregon
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