HARRISON SCROGGINS
Seattle,WA
Summary
To provide an individualized experience through acute attention to detail for each guest's needs while relying on strong product knowledge, steps of service and genuine care for the guest.
Overview
11
11
years of professional experience
Work History
Bartender/ Lead Server
Toulouse Petit Kitchen And Lounge
08.2020 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Server
Zane+Wylie's Seattle Steakhouse
04.2019 - 03.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Server
Cutter's Crabhouse
04.2019 - 03.2020
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Lead Server & Floor Supervisor
Bella's Imports. Cucina Venti
08.2015 - 03.2019
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Monitored server performance and provided feedback to enhance server delivery.
- Liaised between servers and upper management to address issues and manage challenges.
Lead Server
Server Roots And Rye Whiskey Bar
04.2015 - 09.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lead Server & Floor Manager
Pino's Trattoria
09.2012 - 04.2015
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Skills
- Superb communication skills, an excellent ability to manage guests needs with care, grace and a genuine smile while maintaining a steady work pace
- 20 years of hands-on FOH experience
- Cultivating an enjoyable experience through proper steps of service, product knowledge as well as engaging conversation and a sincere interest in the guests well being
- Excellent time management, multi-tasking, and team building skills
- Technically proficient in several POS systems (Toast, Cake, Aloha, Micros, Adelo, Digital Diner)
- Broad knowledge of wine, beer and spirits
- Confident approach in suggestive selling culminating in a persistent increase to guest check average
- Strong wine knowledge and service as well as food and beverage pairing
Timeline
Bartender/ Lead Server
Toulouse Petit Kitchen And Lounge
08.2020 - 12.2023
Lead Server
Zane+Wylie's Seattle Steakhouse
04.2019 - 03.2020
Lead Server
Cutter's Crabhouse
04.2019 - 03.2020
Lead Server & Floor Supervisor
Bella's Imports. Cucina Venti
08.2015 - 03.2019
Lead Server
Server Roots And Rye Whiskey Bar
04.2015 - 09.2016
Lead Server & Floor Manager
Pino's Trattoria
09.2012 - 04.2015
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