Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Harrison Soto

680 W Concord St. Apt 427, Orlando,FL

Summary

Experienced customer service professional with over five years in call center environments, skilled in problem-solving, conflict resolution, and relationship building. Adept at technical troubleshooting, billing support, and CRM software utilization. Reliable and detail-oriented, committed to ensuring positive customer experiences through effective communication and personalized service.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

TTEC
Orlando, FL
11.2017 - 03.2025
  • Provided frontline assistance through effective call handling and personalized support.
  • Consistently maintained positive, empathetic demeanor to enhance customer satisfaction.
  • Resolved customer concerns through active listening and de-escalation techniques.
  • Processed payments, informed customers about billing procedures, and assisted with account setup.
  • Utilized customer feedback to identify areas for service improvement.

Private Duty Caregiver

Self-employed
Winter Park, FL
04.2016 - 10.2018
  • Provided assistance with light housekeeping tasks such as laundry, dusting, vacuuming.
  • Maintained clean work environments by following infection control protocols.
  • Planned and prepared nutritious meals for clients according to their dietary needs.
  • Adhered to all HIPAA regulations related to privacy of patient information.

Recruiter

Liberty National Life Insurance Company
Orlando, FL
10.2015 - 03.2016
  • Conducted initial phone screens and coordinated interview schedules with hiring managers.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain collaborative work environment.
  • Updated and maintained databases with current information.

Computer Technician

Self Employed
Winter Park, FL
07.2011 - 09.2015
  • Assessed and identified issues and quickly resolved to restore functionality.
  • Diagnosed issues with existing computer systems and identified solutions to resolve them.
  • Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
  • Installed, configured and maintained computer hardware, software systems, networks and peripherals.
  • Troubleshot complex technical problems related to hardware components, operating systems and applications.
  • Upgraded computers with new hardware components like processors, RAMs.

Education

Some College (No Degree) -

Orange Technical College-East Campus
Winter Park, FL

Skills

  • Customer service
  • Call center operations
  • Technical troubleshooting
  • Billing support
  • CRM software
  • Account management,
  • Documentation and data entry
  • Conflict resolution
  • Customer retention strategies
  • Team collaboration

Affiliations

  • Spent many years in Boy Scouts since middle school till adulthood, gaining important social and leadership skills.
  • Developed knowledge in computer technology and software, through both personal experience and from time in Orange County Tech.
  • Capable of troubleshooting computers and building PCs from scratch.

Accomplishments

  • Achieved Star Rank with Boy Scouts
  • Exemplified Scout Oath and Law and elected by peers to become member of Order of Arrow.

Timeline

Customer Service Representative

TTEC
11.2017 - 03.2025

Private Duty Caregiver

Self-employed
04.2016 - 10.2018

Recruiter

Liberty National Life Insurance Company
10.2015 - 03.2016

Computer Technician

Self Employed
07.2011 - 09.2015

Some College (No Degree) -

Orange Technical College-East Campus

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