Harrison Williams
Logan,UT
Overview
8
8
years of professional experience
1
1
Certification
Work History
Environmental Technician Crew Lead
Providia Management Group
04.2020 - Current
- Trained and licensed as a professional herbicide applicator in Idaho, Utah, Wyoming, Oregon, and Colorado.
- Oversee and take part in large-scale land maintenance operations including noxious weed management, vegetation removal, ground sterilizing, and other services.
- Oversee and take part in environmental restoration projects.
- Provide field supervision of various crews to ensure compliance with all safety standards, efficiency, and to see that the day's objectives are carried out.
- Participate in monitoring and surveying water levels, erosion, soil type, weed populations, property boundaries, human impact, and other environmental conditions.
- Communicate with clients to understand their needs, provide guidance on how to better maintain their properties, and help them stay in compliance with local and federal regulations.
- Collect data and other documentation while working out in the field.
- Develop field maps of treatment areas, weed populations, and other relevant information.
- Assist in planning and organizing current and future projects.
Pest Control Technician & Salesman
Crazy Frog Pest Control
05.2019 - 08.2019
- Trained and licensed as a professional pesticide applicator in the state of Idaho.
- Provided a customized pest control service to both recently signed and existing customers and worked with customers to ensure their needs were met.
- Handled on-site customer concerns and inquiries about different aspects of the service, billing, and other questions.
- Sold new pest control contracts when contacted by potential customers in the service area.
- Properly maintained and operated the company vehicle and other equipment according to company guidelines.
Bilingual Customer Care Specialist
Vivint Smart Home
11.2017 - 11.2018
- Trained and certified in burglary alarm systems and smart home products including cameras, locks, thermostats, and sensors.
- Took inbound customer calls in English and Spanish and provided assistance with customer issues regarding various equipment, billing problems, contract details, and other general questions.
- Carefully worked with other departments to resolve complex customer service issues and provide a timely solution.
- Assisted the team lead in providing one on one coaching with other representatives, monitoring overall team efficiency, filling out reports and other documentation, and substituted for the team lead when not present.
- Worked and achieved challenging goals set by management and strived to improve on week to week on different metrics.
Customer Care Specialist
Icon Health and Fitness
07.2017 - 11.2017
- Took inbound calls and provided excellent customer service to customers on issues about their equipment, accessories, memberships, warranties, and other general questions.
- Carefully documented each call with troubleshooting steps, approval for parts, scheduled service on equipment, and the resolution of the call.
- When possible, took advantage of opportunities to sell warranties, out of warranty parts, service calls, memberships, and additional equipment.
- Carefully worked with other departments to resolve complex customer service issues and provide a timely solution.
- Set weekly and monthly goals and worked towards improving overall efficiency and other specific metrics.
Sales Representative & Assistant Team Lead
Aptive Environmental
01.2017 - 07.2017
- Sought out potential recruits for the sales team and coordinated meetings between them and the team/divisional manager.
- Participated and helped with weekly pre-season trainings.
- Coordinated the sale of new pest control contracts by approaching residential customers door to door.
- Helped provide on-the-job training to new team members.
- Provided excellent customer service and product knowledge to existing and potential customers .
- Worked in a competitive, high energy sales environment to achieve daily and weekly goals.
- Applied communication skills to understand each customer's needs and create an individualized plan for each home.
- Monitored all sales through the service process and ensured that each customer had a satisfactory experience.
Sales Representative
Fuse Sales LLC
04.2016 - 08.2016
- Coordinated the sale of new pest control contracts by approaching residential customers door to door.
- Provided excellent customer service and product knowledge to existing and potential customers.
- Worked in a competitive, high energy sales environment to achieve daily and weekly goals.
- Applied communication skills to understand each customer's needs and create individualized plans for each home.
- Monitored all sales through the service process and ensured that each customer had a satisfactory experience.
Education
Bachelor of Science - Finance
Utah State University
Logan, UTSkills
- Adaptability & Problem Solving
- Field Data Collection
- Leadership & Management
- Computer Proficiency
- Communication
- Regulatory Knowledge
- Staff Training
- Data Interpretation
- Equipment Maintenance & Repair
- Worksite Safety
Accomplishments
Eagle Scout
Business Professionals of America Regional and State Champion
USU Academic Scholarship Recipient
USU Deans List Honoree
Certification
- Driver's License
- Professional Applicator's License (Oregon, Idaho, Utah, Wyoming, & Colorado)
Timeline
Environmental Technician Crew Lead
Providia Management Group
04.2020 - Current
Pest Control Technician & Salesman
Crazy Frog Pest Control
05.2019 - 08.2019
Bilingual Customer Care Specialist
Vivint Smart Home
11.2017 - 11.2018
Customer Care Specialist
Icon Health and Fitness
07.2017 - 11.2017
Sales Representative & Assistant Team Lead
Aptive Environmental
01.2017 - 07.2017
Sales Representative
Fuse Sales LLC
04.2016 - 08.2016
Bachelor of Science - Finance
Utah State University
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