Harrison Young
Summary
Operations supervisor skilled in leading dispatch teams and optimizing logistics for seamless delivery. Expertise includes real-time problem-solving, fleet management, and vendor coordination to maintain compliance and operational excellence. Aspiring to take on greater responsibilities in supply chain management.
Overview
5
5
years of professional experience
Work History
Operations Supervisor
Amazon Falcon Transportation Services
Balch Springs
08.2023 - Current
- Run daily operations for the DSP - keeping routes on time, handling real-time disruptions, and making sure drivers and dispatchers have what they need to do their jobs.
- Lead a team of dispatchers, trainers, and drivers; run morning stand-ups, handle coaching conversations, and step in when things go sideways.
- Track weekly scorecard metrics like DNR, POD compliance, on-time dispatch, and safety scores - and put together action plans when numbers need to improve.
- Coordinate with vendors like Element, Lease Plan, Rivian, and Amerit to keep the fleet maintained and road-ready; manage grounding decisions when vehicles aren't safe to run.
- Review Netradyne footage and driver infractions, issue retraining when needed, and make sure ORCAS compliance stays current across the team.
- Handle incident investigations from start to finish - securing the driver, notifying leadership, gathering documentation, and doing follow-up coaching.
- Stay in regular contact with Amazon OTR and RTS leadership, yard marshals, and loss prevention; attend performance reviews and DSP roundtables.
Dispatcher
Amazon Falcon Transportation Services
Balch Springs
08.2023 - 03.2026
- Monitored routes all day through Cortex, Flex, and TOM - jumping on problems fast whether it was a late driver, a missed package, or a vehicle breakdown.
- Coordinated rescues, pickups, sweep routes, and crash routes to keep deliveries moving and avoid concessions or DNRs.
- Checked every vehicle before dispatch to make sure drivers had the right tools, supplies, and paperwork before hitting the road.
- Keep records clean - shipment logs, driver hours, vehicle maintenance notes, and fuel usage - so the operation stayed compliant.
- Helped bring new dispatchers up to speed on systems, workflows, and how to handle the curveballs that come up every shift.
Telecommunications Technician
Your Proficient Solutions Group
Statewide
12.2022 - 07.2023
- Set up phone, internet, and cable connections across multiple job sites throughout Florida.
- Did routine maintenance checks to catch issues before they turned into bigger problems.
- Repaired damaged telecom lines and equipment out in the field.
- Installed fiber optic cabling networks to improve service quality and connection speeds.
Server
Blue Goose Cantina
Frisco
01.2021 - 06.2022
- Served 300+ guests a night while keeping the energy positive and the tables moving.
- Recommended menu items that increased guest satisfaction and contributed to positive sales feedback.
- Built strong relationships with regulars and coworkers, fostering a welcoming environment that encouraged repeat visits.
Education
Bachelor of Business Administration - Supply Chain Management
University of Houston
05-2027
Skills
- Supply chain leadership
- Transportation logistics coordination
- Route planning efficiency
- Fleet oversight and inventory
- Amazon Flex Cortex utilization
- Netradyne event analysis
- Performance KPI evaluation
- Dashboard data tracking
- Microsoft Excel/Google Sheets skills
- Vendor collaboration
- Safety compliance management
- Driver management strategies
- Effective problem-solving
Timeline
Operations Supervisor
Amazon Falcon Transportation Services
08.2023 - Current
Dispatcher
Amazon Falcon Transportation Services
08.2023 - 03.2026
Telecommunications Technician
Your Proficient Solutions Group
12.2022 - 07.2023
Server
Blue Goose Cantina
01.2021 - 06.2022
Bachelor of Business Administration - Supply Chain Management
University of Houston