Harrison I. Brown

Progressive leadership experience with Chick-fil-A, advancing from Team Member to Food Safety Director while building expertise in operations management, team development, and food safety compliance.

- Currently serving as the Food Safety Director, leading food safety initiatives and ensuring compliance with internal and regulatory standards. Conducts inspections, evaluates reports from operations leaders, and develops and refines inspection content. Works closely with the health department and corporate food safety partners to maintain high standards and drive continuous improvement. Provides coaching and accountability to both team members and leaders to reinforce food safety best practices.

-Previously served as Assistant Director, acting as Manager on Duty (MOD) and overseeing daily operations in a high-volume environment. Led both front and back of house teams, ensuring strong customer service, operational efficiency, and financial accountability. Handled performance management, discipline, and leadership development while also coaching both team members and emerging leaders to improve performance and consistency.

-Earlier experience as a Team Leader included supervising kitchen operations, maintaining quality and efficiency standards, and serving as the point of leadership within assigned areas.

-As a Certified Trainer, specialized in developing team members by teaching operational procedures across all positions in the front of house and several in the back of house. Focused on coaching, skill development, and cross-training when needed to ensure team flexibility and consistency.

-Began as a Team Member, responsible for delivering excellent customer service while maintaining cleanliness, organization, and operational readiness.