Harrison Seakhwan Lim
Diamond Bar,CA
Summary
Auto Damage Estimator skilled in evaluating and documenting vehicle damage. Brings 19+ years of exceptional customer service combined with effective communication and firm command of industry best practices. Experiences Estimator with 3 years of Tesla. Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments and organizing rental cars.
Overview
18
18
years of professional experience
Work History
General Maneger/Body Shop Estimator
D-1 Auto Body Shop
02.2020 - 03.2024
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Calculated damage and claim values with CCC.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Assisted customers with setting up rental cars for duration of repairs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Conducted inspection on damaged TESLA vehicle for 3 years
Owner/Body Shop Estimator
29 Trojan Auto Body
02.2010 - 01.2020
- Planned and prepared workflow schedules.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Calculated damage and claim values with CCC.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Appraised wide range of vehicles, including vans, light trucks and passenger cars.
- Assisted customers with setting up rental cars for duration of repairs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
General Manager/Body Shop Estimator
Lucky Auto Body Shop
06.2006 - 01.2010
- Greeted customers, answered general questions and directed to appropriate locations.
- Delivered top-notch customer service by answering questions and quickly responding to phone inquiries.
- Assisted customers with setting up rental cars for duration of repairs.
- Took photographs and wrote detailed summaries to document damage.
- Distributed vehicle parts to technicians for replacement on in-shop vehicles.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Advised customers of repair plans, discussing payment options to finalize work orders.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Education
Bachelor of Arts -
Korea University
SOUTH KOREA02.1984
Skills
- Preparing estimates
- Mathematical problem-solving
- Rental support
- Schedule management
- Vehicle inspections
- Friendly, positive attitude
- Problem resolution
- Multitasking
Timeline
General Maneger/Body Shop Estimator
D-1 Auto Body Shop
02.2020 - 03.2024
Owner/Body Shop Estimator
29 Trojan Auto Body
02.2010 - 01.2020
General Manager/Body Shop Estimator
Lucky Auto Body Shop
06.2006 - 01.2010
Bachelor of Arts -
Korea University
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