Harry Ayala Martinez
Waukegan,IL
Summary
Driven and versatile professional with a proven track record in customer service and teamwork, honed across roles at Dunkin Donuts, Roko Landscape Services, and BMC. Excelled in leadership, fostering team collaboration, and enhancing operational efficiency. Demonstrated exceptional problem-solving and organizational skills, significantly improving project outcomes and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Laborer
Fischer Paper Products
Antioch, IL
03.2025 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
Team Member
Dunkin Dounts
Round Lake, IL
09.2016 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.
Forman
Roko Landscape Services
Round Lake, IL
08.2021 - 10.2022
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Inspected completed work to verify quality standards and compliance with criteria.
- Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
- Managed equipment maintenance schedules to minimize downtime due to mechanical failure or repairs.
Material Handler
BMC - Building Materials & Construction Solutions
Waukegan, IL
08.2019 - 12.2021
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Supported production line with timely material supply, keeping operations running without interruptions.
Education
Diploma -
Washington High School
Waukegan, IL05.2020
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Following Instructions
- Cash Handling
- Flexible Schedule
- Leadership Qualities
- Workplace Safety
- Decision-making capabilities
- Heavy Lifting
- Complex Problem-Solving
- Training and mentoring
- FLUENT IN LANGUAGE
- Equipment Operation
- Multitasking
- Active Listening
- Analytical Thinking
- Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Laborer
Fischer Paper Products
03.2025 - Current
Forman
Roko Landscape Services
08.2021 - 10.2022
Material Handler
BMC - Building Materials & Construction Solutions
08.2019 - 12.2021
Team Member
Dunkin Dounts
09.2016 - Current
Diploma -
Washington High School