Harry Boyd
Lexington,SC
Summary
Versatile Senior Manager specializing in leadership and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
24
24
years of professional experience
1
1
Certification
Work History
State Contracts Manager
South Carolina Department of Transportation (SCDOT)
12.2023 - Current
- Prepare/Develop technical and functional specifications for statewide or localized maintenance contracts which resulted in $22 MM statewide awarded contracts
- Manage 97 vendor relationships contracted with SCDOT and establish payment procedures which resulted in 98% on-time payments
- Develop processes that tracks vendor performance trends, which led to the creation of quarterly vendor reconciliation meetings to maintain alignment with Department outcomes
- Created KPIs for state's Rest Area contract that resulted in the development of seven subsequent scoring matrix for future awarded contracts
- Led the creation of two Power BI dashboards, which resulted in the production of analytical reports that captures budget status across seven functional areas and open encumbrances.
Senior Manager, Operations Leader Development Programs
Amazon
10.2021 - 06.2023
- Garnered support from the CFO for a major leadership development program with a budget of nearly $8M
- Formulated and enacted a comprehensive approach for enhancing workforce performance while diminishing costs related to new-hire integration
- Conducted daily check-ins with cross-functional team leaders to assess project milestones, troubleshoot challenges, and align on strategic objectives for ongoing leadership and development programs
- Compiled and analyzed key performance indicators (KPIs) related to program success, employee engagement, and cost-efficiency, sharing weekly updates and insights with senior management
- Managed multi-million dollar leadership and development service contracts across six countries that covered 35K operations leaders
- Developed KPIs on leader development products, which resulted in the creation of six Power BI dashboards that captured feedback for 35k operations leaders world-wide
- Developed Weekly/Monthly/Quarterly business reviews which included analytics of the impacts of six global leader development programs for middle to executive leaders
- Managed the vendor acquisition process for Amazon's Operations leader development programs
- Managed and synchronized the efforts of four Business Intelligence program managers and three research scientist in the implementation and tracking of six leadership development programs
- Orchestrated the efforts of 32 diverse, global teams focused on enriching managerial and executive leadership qualities, resulting in a 1.4% uptick in leadership behavior metrics for nearly 35K operational leaders YoY.
Operations Manager III
Amazon
11.2018 - 10.2021
- Oversaw daily operational metrics, including quality and labor costs, and coordinated with team leads to implement immediate improvements based on real-time data
- Held regular performance reviews and strategy sessions with middle managers to align on objectives and troubleshoot any roadblocks in processes or personnel
- Reviewed daily onboarding analytics and training program evaluations to identify areas for process improvement, contributing to lean projects and reduced attrition rates
- Advised senior executives on optimizing training processes, culminating in a labor cost reduction of $17 million over three quarters
- Designed an analytical tool for quality control that realized a 62% enhancement in Defects Per Million Opportunities (DPMO) quality metrics and trimmed labor costs by 34%
- Revised KPIs for 54 Area Managers and collaborated with Business Intelligence program managers to create a dashboard that provided 360 feedback, which provided senior leaders target areas of opportunity and strengths
- Restructured Monthly/Quarterly Business reviews that incorporated Power BI analytics from leader behavior metrics, labor costs, and production, resulting in regional standardization in executive leader reporting
- Designed a program focused on leadership skills for associates, spurring a 27% growth in promotions from associate to manager roles
- Conducted audits on four global programs to ensure each program met and sustained requirements outlined in each contract
- Analyzed production reports for an average of 1.2 million daily customer orders and leveraged lean principles to reduce manpower requirements by 30% across 3 consecutive quarters.
Director of Officer Programs
The Citadel, United States Marine Corps
02.2015 - 08.2018
- Directed the strategic planning, talent acquisition, employee relations, and organizational development with staff officers
- Oversaw recruitment, onboarding, and training for officers programs
- Directed comprehensive aspects of departmental management, encompassing long-term strategy, program administration, technology integration, and human resources
- Developed and implemented HR strategies that aligned with military officer accessions, improving retention by 42%
- Fostered a culture of performance and accountability by redesigning performance evaluation system Lean Six Sigma methodologies
- Managed employee relations and conflict resolution by establishing oversight committees that cut formal grievances by over 70% YoY
- Introduced effective diversity and inclusion programs that increased workforce diversity by 114% within minority acceptance and commissioned acceptance
- Constructed and implemented the department's training and preparation operating procedures for the Marine scholarship program, which led to 28 students awarded the national scholarship
- Revamped teaching methods and course content for a cohort of 320 students, culminating in a three-year GPA improvement of 29%
- Developed the NROTC's 5-year plan for recruiting, training, and education strategy, which provided an operational roadmap that aligned to The Citadel's strategic plan.
Assistant Director of Logistics Operations
United States Marine Corps
05.2011 - 02.2015
- Supervised the allocation of a $532M budget for equipment procurement and maintenance across military operations in Africa, Europe, and South America
- Formulated and implemented standard operating procedures in logistics for a workforce of 18,000, directly supporting international contingency plans
- Led contract negotiations and managed the sourcing process of 7 third-party vendors responsible for military equipment shipments across three continents
- Created metrics for six logistics functions that captured vendor performance which led to a reduction of contractors and cost savings of $84mm across three continents
- Managed department heads across three countries to identify workforce needs and ensure alignment with organizational objectives
- Developed training sessions on performance management and leadership development for middle-seniors supervisors that decreased error rates of submission by 77%
- Developed equipment readiness metrics that reduced equipment sourcing for critical items by 52% after implementation.
Logistics Operations Officer
United States Marine Corps
05.2001 - 02.2011
- Coordinated logistics support in the areas of Health Services, Transportation, Engineering, Supply and Maintenance operations for 900 personnel
- Coordinated the transportation of 321 Principle End Items (military equipment) and 152 personnel through the aerial port of embarkation in support of Operation Iraqi Freedom
- Managed the Life Cycle logistics program during Operation Iraqi Freedom for equipment totaling over $48 million
- Served as team leader for British, Iraqi, and U.S Forces which provided the full range of logistics support to over 720 personnel across 200 square miles.
Skills
- Resource Allocation
- Talent Development
- Business performance management
- Strategic Planning
- Database Development
- Reporting management
Education
- Doctor of Business Administration, Organizational Leadership, 05/2026 (Expected), Walden University
- Master of Arts, Organizational Leadership, Walden University
- Bachelor of Science in Business, Global Supply Chain Management and Human Resources Management, University of South Carolina
Certification
- Situational Leadership (SLII) Certified Instructor- Ken Blanchard Companies
- Lean Six Sigma - Black Belt Certification - Purdue University
- Lean Six Sigma - Green Belt Certification - Purdue University
- Strategic Operations Planning Process Course - Marine Corps War College
Timeline
State Contracts Manager
South Carolina Department of Transportation (SCDOT)
12.2023 - Current
Senior Manager, Operations Leader Development Programs
Amazon
10.2021 - 06.2023
Operations Manager III
Amazon
11.2018 - 10.2021
Director of Officer Programs
The Citadel, United States Marine Corps
02.2015 - 08.2018
Assistant Director of Logistics Operations
United States Marine Corps
05.2011 - 02.2015
Logistics Operations Officer
United States Marine Corps
05.2001 - 02.2011
- Situational Leadership (SLII) Certified Instructor- Ken Blanchard Companies
- Lean Six Sigma - Black Belt Certification - Purdue University
- Lean Six Sigma - Green Belt Certification - Purdue University
- Strategic Operations Planning Process Course - Marine Corps War College
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