Harry Butler
Technical Support
Mount Pleasant,TN
Summary
Fast learning and dependable Technical Support Representative capable of solving tier 1 and some tier 2 tickets. 3 years experience in technical support consulting and freelancing. Talented in retail and technical customer support. Enthusiastic to further technical career and contribute to company success.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Reconnaissance Cavalry Scout
Tennessee Army National Guard
Newport, TN
03.2021 - Current
- Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
- Communicated updates on task completion to supervisors, maintaining smooth operations.
- Installed, operated and maintained field communications equipment.
- Prepared mission equipment for deployment and secured vehicles prior to transport.
Technical Support /Customer Support
Columbia Paint And Wallcover
Columbia, TN
01.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Translated complex technical issues into digestible language for non-technical users.
- Worked with customers and contractors to find the right product for their needs.
Technical Support
Freelance
Columbia, TN
06.2020 - 01.2023
- Consulted for residential customers who needed hardware and software solutions.
- Configured network devices and settings.
- Built, sold, and repaired high end gaming and video editing computers.
- Implemented smart home automation schemes using Amazon Alexa, Google Home, and other compatible devices.
Education
Associate of Science - Information Technology (Cyber Security)
Columbia State Community College
Columbia, TN 08.2022 - Current
Skills
Desktop support
Additional Information
Actively tackling challenges on GitHub and TryHackMe.
Transitioning to Cyber Security position with the Tennessee Army National Guard.
Timeline
Technical Support /Customer Support
Columbia Paint And Wallcover
01.2023 - Current
Associate of Science - Information Technology (Cyber Security)
Columbia State Community College
08.2022 - Current
Reconnaissance Cavalry Scout
Tennessee Army National Guard
03.2021 - Current
Technical Support
Freelance
06.2020 - 01.2023
Similar Profiles
Amanda MosherAmanda Mosher
TNARNG State Program Manager at Tennessee Army National GuardTNARNG State Program Manager at Tennessee Army National Guard
Rainee VaughnsRainee Vaughns
Automated Logistical Specialist (92A) at Tennessee Army National GuardAutomated Logistical Specialist (92A) at Tennessee Army National Guard
Chelsea CarpenterChelsea Carpenter
Readiness NCO/Company Administrator at Tennessee Army National GuardReadiness NCO/Company Administrator at Tennessee Army National Guard
Kwame SeayKwame Seay
68W Combat Medic/Health Care Specialist at Tennessee Army National Guard68W Combat Medic/Health Care Specialist at Tennessee Army National Guard
Isaac BarkerIsaac Barker
Luthier at Veritas GuitarsLuthier at Veritas Guitars