Summary
Overview
Work History
Education
Skills
Timeline
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Harry Carter Jr.

Valrico,FL

Summary

Versatile team member offering over 20 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.

Overview

26
26
years of professional experience

Work History

Merchandiser

KDP
02.2021 - 12.2023
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Established strong vendor relationships to maintain and support business.

Store Manager

Circle K
01.2018 - 01.2021
  • Store was at 3% down to sales budget, received sales bonus each quarter bringing the store back up to 7% over budget by the end of the fiscal year
  • Brought down store shrink from 2.1% to .67% during last quarterly store audit
  • Maintained, scheduled, and trained a staff of up to 10 employees
  • Store turnover was 120%, brought the turnover down to 101% in 12 months
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained a good working relationship with all vendors and reps that came into the store
  • Tasked as reclamation expert for 17 stores in my district doing all returns to our main vendor
  • Making sure all credits were given to the store after products were sent back.
  • Managed inventory control, cash control, and store opening and closing procedures.

Assistant/ Store Manager

Dollar General
01.2008 - 01.2018
  • Maintained with store manager lowest shrink store in district five years running. Staying at or below .65 .
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Managed the scheduling for store shifts so that there was proper staffing at all times
  • Coached the team on effective selling techniques to increase add on sales
  • Built relationships with customers to increase repeat business
  • Stocked and replenished merchandise according to store merchandising layouts
  • Completed all point of sale opening and closing procedures
  • Responsible for deposit and change order
  • Preserved a perfect attendance record
  • Supervised work of multiple employees focused on stocking and customer service
  • Maintained daily vendor receiving log and weekly/ monthly paperwork
  • Worked towards a positive relationships with all vendors to increase correct inventory levels
  • Recruited, hired, and trained outstanding candidates to maintain long term staffing
  • Store had lowest turn over in district, same management and cashiers for five years.

Collections Rep

H.S.B.C.
01.2006 - 01.2008
  • Resolved challenging situations with friendly but firm strategies.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Senior Branch Manager

Alexandre London
01.1998 - 01.2006
  • Increased sales in fiscal year 2005-2006 by 6% over precious year
  • Responsible for sales tracking, weekly reporting, quarterly inventories, and end of year reviews for the branch
  • Maintained long standing customer contacts
  • Upheld a positive relationship with the Army Air Force Exchange Services host store.
  • Resolved various issues impacting sales management and business operations.
  • Maintained friendly and professional customer interactions.

Education

Some College (No Degree) -

HCC
Tampa, FL

High School Diploma -

Pasadena High
Pasadena, TX
01.1991

Skills

  • Staff scheduling
  • Customer service-oriented
  • Staff training and development
  • Accurate money handling
  • Have strong working knowledge of both Microsoft Word and Excel
  • Shrink controls
  • Excellent communication skills
  • POS systems knowledge
  • Strong work ethic
  • Sales experience
  • Retail Knowledge
  • Stock Replenishment
  • Sales Techniques
  • Cost Analysis

Timeline

Merchandiser

KDP
02.2021 - 12.2023

Store Manager

Circle K
01.2018 - 01.2021

Assistant/ Store Manager

Dollar General
01.2008 - 01.2018

Collections Rep

H.S.B.C.
01.2006 - 01.2008

Senior Branch Manager

Alexandre London
01.1998 - 01.2006

Some College (No Degree) -

HCC

High School Diploma -

Pasadena High

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Harry Carter Jr.