Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Harry Davila

Bridgeport,CT

Summary

Experienced sales professional with a track record of driving revenue growth and improving customer satisfaction. Expert in building strong client relationships and utilizing product knowledge to implement effective sales strategies. Adept at working in dynamic environments, consistently achieving goals through teamwork and adaptability. Strong skills in communication, problem-solving, and time management result in successful outcomes in challenging situations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Packaging Operator I

Athletic Brewing Company
02.2024 - Current
  • Package product into cans or kegs following all standard operating procedures, while also being able to complete production adjustments based on the changing needs of the business.
  • Performed operations of each machine/station including starting and stopping machines, station setup, how to change a date code, and keeping machines fed with packaging materials.
  • Monitor basic operations of packaging line machinery by shadowing Operator II+.
  • Use forklift and pallet jacks to safely move product and materials.
  • Communicate with management and other packaging team members on the status of packaging.
  • Collect and submit pallet tags for cans, lids, and other packaging materials.
  • Maintain a clean, organized, and safe work environment following OSHA and GMPs.
  • Familiarize with product and attend sensory panels/off flavor training.
  • Knowledge of NetSuite software used to - build pallets, print pallet tags, etc.
  • Fill out daily packaging forms to update daily logs for CIPs, Cleaning, Downtime, etc.

Retail Associate

Savers
05.2022 - 01.2024
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
  • Collaborated with team members to achieve daily sales goals and exceed performance targets.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Call Center

Orthopedic Specialty Group
01.2021 - 01.2022
  • Answering phones professionally and responding to patient inquiries, scheduling/cancel appointments, transfer calls, handling and resolving customer complaints, if any.
  • Collaborated with cross-functional teams to develop strategies for improving overall call center performance.
  • Enhanced collaboration among healthcare team members for optimal patient care delivery.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Managed high-volume call center operations, ensuring prompt service and reduced wait times for customers.

Retail Sales/Logistics

Altice Usa/Optimum
03.2019 - 06.2021
  • Boosted retail sales of products by providing expert recommendations based on clients'' needs and preferences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Collaborated with team members to achieve monthly sales targets.
  • Coordinated closely with sales teams to provide support during the announcement and execution phase of product recalls.
  • Prepared and submitted regulatory file applications and supporting documentation.

Watch Repair

Fast Fix
10.2018 - 03.2019
  • Enhanced customer satisfaction by providing timely and meticulous watch repair services.
  • Ensured client satisfaction with timely completion of tasks and attention to detail in repairs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with store management to improve sales strategies and meet sales goals.
  • Provided exceptional after-sales service, including jewelry cleaning, repair coordination, and follow-up communication to maintain customer satisfaction.

Sales Representative/Retentions Representative

Frontier Communications
10.2017 - 10.2018
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Successfully retained at-risk customers by presenting customized offers based on their preferences and usage patterns.
  • Handled customer escalations effectively, resolving concerns promptly and professionally.
  • Provided excellent customer service by addressing inquiries related to payments processing; resolved issues promptly to ensure client satisfaction.
  • Promoted a positive work environment by fostering teamwork, communication, and mutual support among colleagues.

Education

GED -

Westover Job Corps
Chicopee, MA
12.2003

Skills

  • Deadline-oriented
  • Machine Operation
  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Call center experience
  • Sales operations
  • Reliability
  • Customer Engagement
  • Positive and engaging demeanor
  • Fast Learner
  • Professional Communication

Certification

Certified Forklift Operator

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Packaging Operator I

Athletic Brewing Company
02.2024 - Current

Retail Associate

Savers
05.2022 - 01.2024

Call Center

Orthopedic Specialty Group
01.2021 - 01.2022

Retail Sales/Logistics

Altice Usa/Optimum
03.2019 - 06.2021

Watch Repair

Fast Fix
10.2018 - 03.2019

Sales Representative/Retentions Representative

Frontier Communications
10.2017 - 10.2018

GED -

Westover Job Corps

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Harry Davila