Harry Deitz III
Hampshire,Illinois
Summary
Driven Inside Sales Representative recognized for high productivity and efficient task completion. Skilled in customer relationship management, lead generation, and sales strategy implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless interactions with clients and team members to drive growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Inside Sales Representative
EH Wachs
Lincolnshire , IL
2003.04 - Current
- Maintained detailed records of customer interactions, orders and account status updates.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Contributed ideas for improving internal processes related to sales operations.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Provided customers with product information, pricing and availability.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Ensured compliance with all applicable laws and regulations related to selling practices.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Assisted in resolving customer complaints in a prompt manner.
- Participated in trade shows and conventions to generate leads.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Delivered superior customer support to improve account retention rate.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Coordinated with the logistics team to ensure timely delivery of products.
- Responded promptly to customer inquiries and resolved issues to ensure customer satisfaction.
- Developed and maintained strong relationships with existing clients to ensure repeat business.
- Utilized CRM software to track sales progress and communicate with team members.
- Maintained and updated customer database with contact details and sales interaction history.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
Preloader/Driver
United Parcel Service, UPS
Addison , IL
1990.09 - 2000.03
- Reported any safety hazards or unsafe working conditions to management team promptly.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
- Followed proper lifting techniques when handling heavy items or boxes weighing over 50lbs.
- Assisted with unloading trailers manually when necessary using appropriate tools such as dollies or carts.
- Scanned, pushed and loaded items on conveyor line for loading into trailers.
- Unloaded products from incoming transports.
- Used scanners to track parcel information, condition or receipt.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Participated in training sessions regarding safe driving practices and defensive driving techniques.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues prior to operating them.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained accurate logs of vehicle inspections and repair status.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Adhered to company policies and procedures related to safety and security standards.
- Managed time efficiently when making multiple stops along designated routes.
- Managed time effectively to meet tight delivery deadlines.
- Documented daily mileage, gas, and other data.
- Operated a variety of vehicles safely in diverse weather conditions.
- Delivered goods and services to customers on time and in excellent condition.
- Adapted to changing routes or schedules as required by the employer.
- Assisted in loading and unloading vehicles to ensure safe transport of goods.
- Enhanced customer satisfaction by providing courteous and professional service.
- Achieved consistently high customer scores due to exceptional service.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Education
Graphic Arts
Elgin Community College
Elgin, ILSkills
- Attention to Detail
- Excellent time management
- Database Management
- Data Entry
- CRM proficiency
- Product Knowledge
- Customer Relationship Building
- Exceptional customer service
- Interpersonal Communication
- Clear and articulate phone manner
- Payment Processing
- Driven
- Email and Phone Etiquette
- Cheerful and energetic
- Dependable
Timeline
Inside Sales Representative
EH Wachs
2003.04 - Current
Preloader/Driver
United Parcel Service, UPS
1990.09 - 2000.03
Graphic Arts
Elgin Community College
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