Dynamic business leader with a proven track record at Carquest Auto Parts, excelling in strategic planning and customer relations. Successfully drove revenue growth through effective marketing and staff development, while fostering strong client relationships. Adept at financial planning and team oversight, ensuring operational excellence and high employee satisfaction.
Overview
37
37
years of professional experience
Work History
Owner
Eversole Automotive Group, LLC Dba Carquest of Brazil
07.2013 - 07.2025
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Generated revenues yearly and effectively capitalized on industry growth.
Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Managed day-to-day business operations.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
General Manager
Carquest Auto Parts, General Parts Inc
02.2007 - 07.2013
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Drove year-over-year business growth while leading operations, strategic vision.
Implemented operational strategies and effectively built customer and employee loyalty.
Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Established foundational processes for business operations.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Developed a schedule of events that drew racers an spectators from a 75 mile radius.
Managed and trained a staff of 15 employees.
As a NHRA Member Track, I worked with other nearby tracks so our special events would not overlap thus increasing our spectator and racer participation.
Owner
H&E Automotive Inc.
01.1989 - 01.2004
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Consulted with customers to assess needs and propose optimal solutions.
Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Trained and motivated employees to perform daily business functions.
Implemented marketing strategies to increase brand awareness and attract new customers.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Expanded product offerings by researching market trends and identifying potential growth opportunities.
Managed purchasing, sales, marketing and customer account operations efficiently.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Automotive Technology
Terre Haute North Vigo
Terre Haute, IN
01-1977
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Business management
Business planning
Strategic planning
Staff management
Team oversight
Marketing
Staff hiring
Business launch
Business development
Business marketing
Employee development
Financial planning
Sales management
Budget development
Talent development
Service quality assurance
Cash flow optimization
Profit and loss analysis
Attention to detail
Decision-making
Effective leader
Timeline
Owner
Eversole Automotive Group, LLC Dba Carquest of Brazil