Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Harry Fichter

Massillon,Ohio

Summary

Goal-oriented and customer-focused Insurance Agent seeking a challenging position to utilize my exceptional communication skills and extensive knowledge of insurance policies to provide excellent service and build lasting relationships with clients. Driven CSR/ Sales Producer with 7 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Custodian

Dalton Local Schools
06.2017 - Current
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Kept building spaces premises clean inside and outside.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Independent Contractor

Custodian for J- Horst
08.2010 - 11.2017
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Custodian

Kent State Stark Branch Conference Center
10.2016 - 06.2017
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Moved furniture for cleaning and set up for special events.
  • Kept building spaces premises clean inside and outside.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.

Operations Manager

ServPro of Stark County
05.2015 - 10.2016

Overseen 4 account managers and over 50 accounts.

Scheduling of Subs

Cleaning the accounts if needed

Ordered and Maintained supplies at each location.

Monthly inspections of each account.

Hiring of employees



CSR/ Sales Producer

Insurance Industry
07.2007 - 05.2015
  • Over 7 years in the insurance industry.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Greet visitors and applicants as they come
  • Provided clear and concise product and service information to customers.
  • Selling of insurance policies through quotes and also cross selling of products.
  • Computer,typing and communication skills.

Loan Officer

All American Home Lending
01.2003 - 07.2007
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Maintained strict confidentiality of bank records and client information.
  • Utilized risk management strategies to attain high loan approval rates.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Examined customer loan applications for loan approvals and denials.
  • Negotiated loan terms to provide favorable outcomes for both customers and lenders.

Assistant manager

Walmart
01.2002 - 01.2003
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Co- Manager

Save-A-Lot Foods
11.1997 - 01.2002
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Submitted orders for new inventory.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.
  • Created employee schedules to align coverage with forecasted demands.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Manager

Food 4 less
06.1987 - 11.1997
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Created employee work schedules for optimum coverage and labor cost control.
  • Engaged directly with customers to offer assistance and resolve complaints.
  • Monitored inventory management and assisted with accurate, cost-effective ordering processes.

Education

Bachelor in Business Management - Business Administration And Management

University of Akron
Akron, United States
05.1997

Skills

  • Organization
  • Policy Understanding
  • Client Education
  • Complaint Handling
  • Customer Service
  • New Policies Processing
  • Teamwork and Collaboration
  • Eligibility Determination
  • Time Management
  • Appointment Scheduling
  • Organizational Skills
  • Multitasking Abilities

References

References upon Request

Certification

  • Licensed Property and Casualty - 7 years

Timeline

Custodian

Dalton Local Schools
06.2017 - Current

Custodian

Kent State Stark Branch Conference Center
10.2016 - 06.2017

Operations Manager

ServPro of Stark County
05.2015 - 10.2016

Independent Contractor

Custodian for J- Horst
08.2010 - 11.2017

CSR/ Sales Producer

Insurance Industry
07.2007 - 05.2015

Loan Officer

All American Home Lending
01.2003 - 07.2007

Assistant manager

Walmart
01.2002 - 01.2003

Co- Manager

Save-A-Lot Foods
11.1997 - 01.2002

Assistant Manager

Food 4 less
06.1987 - 11.1997

Bachelor in Business Management - Business Administration And Management

University of Akron
Harry Fichter