Harry Hicks
Ocala,FL
Summary
Accomplished Flight Attendant offering over 5 years in the airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Flight Attendant
PSA Airlines
07.2019 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Ensure safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment, including seatbelts to inform and educate passengers prior to takeoff.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Calmly resolved passenger situations during flight, including disorderly passengers and medical emergencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Assistant
Adesa
02.2019 - 07.2021
- Handling incoming calls and other communications.
- Managing ling system.
- Recording information as needed.
- Greeting clients and visitors as needed.
- Updating paperwork, maintaining documents and word processing.
- Helping organize and maintain.
- Performing general.
- Aiding with client reception as needed.
Customer Service Representative
SITEL
06.2018 - 02.2019
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer Service Representative
Custom Windows Systems
07.2016 - 06.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Unresolved customer grievances to designated departments for further investigation to ensure that appropriate changes were made to resolve customers' problems.
Education
High School Diploma -
West Port High School
Ocala, FLSkills
- Decision Making
- Team Collaboration
- Verbal and Written Communication
- Passenger Behavior Monitoring
- Reliability and punctuality
- Customer Service
- Strong Work Ethic
Accomplishments
- Recognized as Flight Attendant of the Month for handling intense situations with poise and compassion.
- Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Timeline
Flight Attendant
PSA Airlines
07.2019 - Current
Office Assistant
Adesa
02.2019 - 07.2021
Customer Service Representative
SITEL
06.2018 - 02.2019
Customer Service Representative
Custom Windows Systems
07.2016 - 06.2018
High School Diploma -
West Port High School
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