Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harry Hinrichs

Valley Park,MO

Summary

Dynamic clinical operations manager with a proven track record at Urgent Care Group, specializing in staff training and development. Skilled in strategic decision-making and operations management, I improved employee retention by building high-performing teams, achieving departmental goals through effective project planning, and complex problem-solving.

Overview

11
11
years of professional experience

Work History

Manager, Clinical Operations

Urgent Care Group
03.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patients.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective talent development initiatives.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Medical Technician

Urgent Care Group
09.2014 - Current
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Assisted physicians in performing diagnostic tests and procedures to identify accurate treatment for patients.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Administered medications and performed basic and advanced patient assessments.
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Collected and processed laboratory specimens to obtain samples for analysis.
  • Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
  • Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.

Education

Emergency Medical Technician - Emergency Medical Technician

Saint Charles Community Ambulance District
Saint Charles

Skills

  • Staff training and development
  • Customer service
  • Team leadership
  • Prioritization and Time Management
  • Strategic Decision-Making
  • Complex Problem-solving
  • Documentation and reporting
  • Operations management
  • Project management
  • Project planning

Timeline

Manager, Clinical Operations

Urgent Care Group
03.2023 - Current

Medical Technician

Urgent Care Group
09.2014 - Current

Emergency Medical Technician - Emergency Medical Technician

Saint Charles Community Ambulance District

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Harry Hinrichs