Harry Hitchcock
Bettendorf,IA
Summary
Dependable hard-working Automotive Service Manager with over 10 years of experience maintenance and repair operations. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
12
12
years of professional experience
Work History
Service Manager
Kimberly car city
Davenport, Iowa
11.2023 - 07.2024
- Managed inventory levels of parts necessary for servicing customers' needs.
- Resolved customer complaints quickly and effectively.
- Created standard operating procedures for all service functions.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Reviewed customer billing statements for accuracy prior to release.
- Led the recruitment and hiring process for new service department staff.
- Monitored employee performance through key metrics analysis.
- Developed technician apprenticeship programs and training to further develop in house technicians.
Service Manager
Sky auto Mall
Center Point, Iowa
07.2023 - 11.2023
- Developed and maintained relationships with customers, vendors, and suppliers.
- Resolved customer complaints in a timely manner.
- Negotiated contracts with vendors and suppliers to secure favorable terms.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Collaborated with other departments to ensure a seamless workflow throughout the organization.
- Identified areas of improvement for operational efficiency and cost savings in the Fixed Operations Department.
Master Service Advisor
Lexus of Quad Cities
Davenport, Iowa
01.2021 - 06.2023
- Ascertain automotive problems and services by listening to customer's description of symptoms; clarify description of problems; conduct inspections; take test drives; check vehicle maintenance records; examine service schedules
- Verify warranty and service contract coverage by examining records; explain provisions and exclusions
- Updated job knowledge by participating in educational opportunities such as training seminars and courses
- Staying current in product knowledge by reviewing manufacturers' publications.
- Ensured that all customer inquiries were handled promptly and accurately.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
District Manager
Midas
Davenport, Iowa
01.2015 - 01.2021
- Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing hiring and training employees
- Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtain approval signatures; entering RO into service database system
- Managed 3 separate locations in Moline Illinois, Dubuque Iowa and Davenport Iowa.
- Monitored local market conditions to determine competitive trends and adjust strategies accordingly.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
Automotive Technician
Midas Muffler
Moline, Illinois
01.2013 - 01.2015
- Specialized in Engine diagnostic, brake and suspension repairs
- Efficiency in working on all makes and models, foreign or domestic
- Inspected functionality of various auto systems.
- Utilized scan tools to diagnose drivability concerns on gasoline powered cars and trucks.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
- Attended technical training courses when available to increase knowledge base.
- Followed established guidelines for troubleshooting and diagnosing various types of automotive systems.
Education
Bachelor of Science - Graphic Design -
Westwood College
01-2012
Skills
- Master certified Chrysler Service Manager
- Master certified Chrysler Service Advisor
- Master certified Lexus Service Advisor
- Senior certified Ford Service Manager
- Chrysler certified UConnect Expert
- Chrysler certified EV Expert
- Chrysler certified Wagoneer Ambassador
- Chrysler/Ram certified Expert
- ASE certified C1 Consultant
- ASE certified Service Technician
- 2022 Presidents Award Smart Lexus
- 2022 Lexus Elite
- Midas Presidents award 2018-2020
- Chrysler efficiency in CSI -97% in 2024
- Chrysler efficiency in CSI -94% in 2023
- Ford efficiency in CSI -96% in 2023
- Lexus efficiency in CSI -982% in 2022
- Development of Fixed operations procedures
- Employee hiring and training from 2014 - current
Timeline
Service Manager
Kimberly car city
11.2023 - 07.2024
Service Manager
Sky auto Mall
07.2023 - 11.2023
Master Service Advisor
Lexus of Quad Cities
01.2021 - 06.2023
District Manager
Midas
01.2015 - 01.2021
Automotive Technician
Midas Muffler
01.2013 - 01.2015
Bachelor of Science - Graphic Design -
Westwood College
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